Sure Clean Inc
Complaint 4092 Details

House Fire, Interior of Home Total Gut/Remodel~Company Project Manager Knows WHAT TO SAY...HOW TO SAY IT...and also KNOWS HOW TO BLEED an Insurance Policy Claim. Removed all of home's contents, including entire garage of owner's totes of holiday decorations, keepsakes of two children's lives, off season items, etc...which were NOT FIRE, SMOKE, OR WATER AFFECTED. This owner confronted employees as to why garage items were being removed, and employee's told me "to avoid demolition debris". Made complete logical sense!
COMPANY FAILED TO PROVIDE ME WITH A COPY OF THE CLEANING ESTIMATE, which I was entitled to,
"cleaned" ENTIRE CONTENTS OF GARAGE (even though it was really only moved from owner's totes, wrapped in paper and packed in Sure Clean Boxes), which they charged 5.07 per box/paper.
I was told by project manager upon hiring them for this large job, that I would come to their (Sure Clean's) warehouse, go through my items, tell them what I wanted. NEVER HAPPENED...ALL MY ITEMS WERE "CLEANED" DUMPED ON ME WITHOUT WARNING, AND/OR THE OPPORTUNITY FOR ME TO SEE THEM AT THEIR WAREHOUSE. (Which I found out that if I refused them, they were not paid for cleaning them).
Boxes were packed with exorbitant amounts of packing paper and a few items. One box had 10 plastic shoe boxes and wads of paper inside. (Found out WHY SO MUCH PAPER...they are reimbursed by the BOX...deep cleaning was $53.03 plus the box/paper fees...so for 10 97cent plastic shoe boxes you can buy new at Wal-Mart(which I did), my policy was charged by Sure Clean Inc.....$58.10!!! Other boxes had 6ftx3ft of packing paper...with 4 pairs of scissors rolled up inside, and a larger size plastic tote! It went on and on....We took photos!
Because I never saw the estimate, I never knew what had been billed or paid~one year later when the Insurance company denied my final content payment, I found out that SureClean had billed over $30,000.00 in cleaning fees...$11,000.00 of which was cleaning the UNAFFECTED GARAGE ITEMS!!!
Mathematical Errors on the Bill submitted to State Farm amounting to over$2000.00
Bags of screws tossed into boxes with no indication what they belonged to.
Disassembled items had parts separated and packed in random boxes.
Wheels missing off of several items, stem to 2-Tiered Lenox Candy Dish missing.
Cords to computers, laminator, printers, wound up and packed into whatever box they decided to stick them in.
After 4 months, drywall corners wearing to expose the metal frame, walls that were to be white, semi gloss latex were flat primer. (Insurance adjuster verified all of this).
Chipped ceramic top on Brand New Oven so bad they had to order a new one.
Dented the top of the Brand New Stainless Steel Dryer. Did not replace it.
Scarred the facing on the Cabinetry and did not replace it. Merely covered it with the touch up kit and tried to hide it. It wears off every 30 days and remains visibly noticeable as it is a deep scar.
Electrical outlet does not work outside. STILL....
Told to make a list of all repair items so they could come out and fix all in one trip. When made aware of the repair items....was told I would be called tomorrow, I wasn't. Phoned again, told a second time, they would set a day for next week and be out. Didn't happen. Text the project manager the third time...into the 3rd week of waiting. He told me he would "call me as soon as he got back to the shop and schedule it" NEVER DID...and still didn't do the repairs...the Insurance Company paid for the repairs to be done by another company.
When all of the discovered items.... the failure to provide me with an estimate, allow me to view my contents, billing for garage items, billing errors, bulk packing ridiculously was presented to the project manager and the owner of Sure Clean Inc...project manager started making up information.
NOT ONE DOLLAR HAS BEEN CREDITED TO MY INSURANCE POLICY AS OF THIS DATE.
Insurance Company instructed me to go to warehouse and retrieve all of the unaccepted contents to sell and try to recoup money for contents I was denied payment for....went to the warehouse and OVER HALF OF THE ITEMS THAT THEY ALLEGEDLY CLEANED, BILLED THE INSURANCE COMPANY FOR, WAS PAID FOR...WAS GONE...NOT THERE...DISAPPEARED..."DISPOSED OF" WAS THE ANSWER THE WAREHOUSE MANAGER TOLD ME...SHE SAID THAT THE ITEMS WEREN'T WORTH ANY VALUE SO THEY DISPOSED OF THEM"!!!! NOT WORTH ANY VALUE BUT THEY WANTED TO BE PAID FOR CLEANING THEM TO THE TUNE OF $30,000.00, THEN ANGRY IN OUR NEGOTIATIONS BECAUSE I HAD REFUSED TO ACCEPT THEM BACK!! A 4 POSTER RICE CARVED BED, COUCHES, CHAIRS, RIKKAR AND SIMPLICITY VACCUME CLEANERS, HOOVER CARPET SHAMPOOER, A DEPARTMENT STORE CLOTHING WRACK....LOTS OF MISC ITEMS....."they disposed of the items"..."the insurance adjuster told them to" which he, of course, denies. I AM SURE IF YOU SMOKE...WHO WOULD CARE IF THE ITEMS REEKED A LITTLE..I DO NOT SMOKE AND A FIRE EXPERIENCE WILL HEIGHTEN YOUR SENSE OF SMELL TO THE SMELL OF THAT FIRE FOR THE REST OF YOUR LIFE.
The summary of this is Sure Clean MAXED out the construction portion of my homeowners policy and they didn't put on a roof, pour any concrete, rebuild the frame of the house.....then they also ripped $30,000.00 out of the contents portion by not providing me with an estimate, overpacking boxes with paper, cleaning an entire garage of unaffected items, they made mathematical errors on the Invoice to Insurance Company but was paid for them, then STOLE THE ITEMS THAT THEY BILLED FOR AS BEING CLEANED!!