CC Global
Complaint 40196 Details

On 11/21/11, I noticed that my bank account had been dinged for .01 by a company called CC Global. It was labeled as a "future debit verification." While it did have my name on the check (minus my middle initial, which is very strange, as my middle initial is ALWAYS on all banking records/transactions/checks), it had some address miles away, and the check number was completely out of sequence. I immediately notified the fraud department of my bank, which called CC Global for me. I spoke with a man named Justin, who told me that, beginning November 28, my bank account would be debited monthly for $29.95 for an adult magazine. I told him I had not signed up for any such animal. He said he would refund my penny and cancel my subscription, but it would take 3-6 business days before my account would be credited. He then asked for me e-mail address, and I immediately hung up on him. Called my bank again and was told that they would put an immediate hold on my account until I could go in the next day and cancel it in person and transfer my balance to another account. The bank also sent some paperwork and affidavits for me to complete, and they also advised me to file a police report, which I did. I am completely unnerved by this. I use this particular checking account only for paying four credit cards and my mortgage -- all online. While I initially thought there may have been a data breach at one of the credit card companies, I am now strongly suspecting that there is an issue with my mortgage company, Everhome, or the company they use to process ACH transactions. Through online research, I learned that something very similar happened to many of their customers earlier this year. And then, about two months ago, Everhome began sending out e-mailed payment acknowledgements, something they had never done before -- AND the acknowledgement has my name MINUS MY MIDDLE INITIAL. In addition to filing complaints with my state's attorney's office and possibly the FBI, I am going to call Everhome and strongly encourage them to look into the possibility of a security breach on their end.