STG Auto Service Inc
Complaint 39236 Details

Brought in a 2003 Honda Civic EX for a timing belt/water pump install at 8:00am. Mark Fahim @ STG called and said it would be done by 4:30pm.

I arrived at 4:30pm and the car was still in his service bay with the hood propped up with what looked like a 2X4 piece of wood. The hood was clearly over-extended. I though it was odd that they didn't use the hood stand from the car.

The car was ready @ 6:00pm. At that time it was pitch black outside and there was nothing noticeable at that time. So I got the car back home and parked it.

The next morning, I noticed that the hood was bent and dented. It was obvious that STG bent the hood hinge and now the hood would not close all the way on the driver's side.

I called STG and Mark would not take responsibility for the damage and stated that should I take him to court, it would be a waste of my time.

Sadly, he's probably correct.

I'm now thinking that the work they performed is suspect, so I'm bringing it to the Honda dealer to find out. Just by looking under the hood, there's oil all over the compartment, where oil wasn't before, so it's likely they didn't torque down the bolts somewhere.

The estimate to get the hood fixed is about $100.

Thanks Mark, you taught me a valuable lesson... never, EVER trust anyone at STG Auto Service in Ontario.