Cardilly.com
Complaint 38396 Details

I ordered 2 Walmart cards ($100.00 each) and charged it to my credit card and never received the cards. The Emails below provide the information:
Hello, First let me say that I am sorry that your order seems tobe late or at the very end of the delivery timeframe. As I’m sure you are aware, we are a new company andI guess there will always be some growing pains. Shipping from Canada without tracking was probably notthe best way to go. But wanting to offer our customersfree shipping and not hiding the shipping in the cost ofthe item, we seemed to have dropped the ball on this one. We will be changing our policies and all future shipmentswill have full tracking. We thank you for your patience. Your order shipped from Canada and gift cards are ofteninspected by customs due to there monetary value. We will contact Canada Post and U.S.P.S and put a traceon your order. If the trace does not turn up your order within a week, wewill just reship. We will send express which will get to youwithin a few days only. Or if you rather, we can arrange for a refund if it does notshow up within a week. But please do allow for the traceresults. Again, I’m sorry for the delay and thanks for your patience. ---- Cardilly.com [email protected] -----Original Message----- From: katie MooreSent: Wednesday, September 21, 2011 11:00 AMTo: [email protected]: Cardilly.com: Order COnfirmation # 11134 This is an enquiry e-mail via http://www.cardilly.com/ from:katie Moore <(Personal Information Removed) In August 2011, I ordered two - $100 Walmart cards from the cardilly.com site resulting in a charge of $100.00. I received an Email at (Personal Information Removed) indicating that the cards were shipped on August 23, 2011. As of today, September 21, 2011, no cards have been received. Please research this and credit my credit card account or re-ship the cards. Plese advise. Thanks,Katie Moore(Personal Information Removed)