Cooperate Logistics
Complaint 369400 Details

  • Date Occurred: 12/28/2018
  • Reported Damages: $281.00
  • Location: China
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered 8 items from Alibaba and contacted Cooperate Logistics Co., Ltd (Forwarder) to forward those items to Tbilisi (Georgia) for a new start-up. On 29th Nov 2018, Cooperate Logistics gave me a quotation for USD 4.47/Kg. When I accept their quotation, they asked me to communicate through emails. On emails, Cooperate Logistics (Sandy Yan) asked me to arrange shipment of those 8 parcels to the Forwarder's address. Once Cooperate Logistics has received and held all parcels, they increased the quotation to USD 7.5/Kg and told me the total weight was 100Kg; with all fees, the costs was USD 860. Cooperate Logistics wrote me that the price increase was due to ball-pens box (one of those 8 parcels), but that it's a lie, as I explain later. I couldn't argue the price increase because Cooperate Logistics was holding my parcels, I could just accept that to have my parcel delivered: that is a mafia behaviour! Cooperate Logistics has re-packed those 8 parcels in 3 boxes and sent them to Tbilisi. The Forwarder cheated us in many ways: 1) The Cooperate Logistics has dragged us outside Alibaba and asked to pay with T/T to their bank account instead of using Alibaba tools; 2) the Cooperate Logistics, after they received our 8 items, they changed the forwarding cost to USD 7.5/Kg!!! They had our parcels and we could not do nothing! They are a mafia! 3) The Cooperate Logistics has cheated us charging an invoice for 100Kg and stealing 2 pcs of USB (one of those 8 parcels). 4) The Cooperate Logistics messed up the Commercial Invoice changing all item quantities and unit prices, that caused that local Georgian Custom held the boxes for several days. At the delivery, I found out the real weight of the shipment is 76.4kg (from the Courier declaration) and not 100Kg! The Cooperate Logistics admitted they cheated and they offered just a small refund ($172.50) and they wanted to send it by WesternUnion which would have very bad exchange currency; we never accepted that small amount and transfer through WesternUnion, we want full refund T/T (as we paid by T/T). The Forwarder said that the cost for Kg is higher because one of those 8 items is Ball-Pens and they needed to work more. That's a lie. Few weeks ago, I have just submitted another a quotation using another Alibaba account for forwarding 47Kg of fliers and 30Kg of Ball-Pens (total 77Kg) to Tbilisi: Cooperate Logistics quoted me $579 (order No 12970587501024447), which corresponds more or less to the quotation received on November 2018.

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Business Profile Summary

  • Cooperate Logistics logo

Company Statistics

  • Complaint Against Cooperate Logistics
  • Complaints Filed: 1
  • Reported Damages: $281.00
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