Peak Sails
Complaint 367876 Details

  • Date Occurred: 04/02/2018
  • Reported Damages: $1,549.33
  • Location: 1650 Tysons Corner, VA 22102
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

In January 2017, I ordered a new mainsail for my Dufour 36 using the SailPay program. With the original delivery date long past my last payment I began to inquire as to when the sail would arrive. Several phone calls and emails went unanswered. Then I received word there was a customs issue. Long story short, the sail did finally arrive, though with some unnecessary angst on my part, which could have been avoided with better communications.

Fast forward to October 2017 when I gathered some prices for a new jib. Peak was not the lowest price, and although I did still have some unpleasant memory of the first transaction, I went again with Peak for the headsail. I chose the tri-radial design and placed the order via email on October 21, 2017. At first there was some correspondence back and forth regarding questions about UV cover color and luff rope size, which I answered. Peak specified "Max Luff:46'" in one email, and asked twice what color the UV cover should be, which to I answered both times "linen". After a protracted delay this time, and no answers to my status update requests, the sail arrived. The luff too long, and the UV color "natural". I let two weeks go by calling and leaving several messages, and emails numerous time, all without response. Finally, I filed a PayPal complaint, to which Peak did reply, blaming me for specifying the wrong luff measurement (which I did not) and selecting a UV color that was not available (they had two opportunities to tell me the color was not available). And, last but not least, the sail is a standard coastal cruising design, not the tri-radial I paid extra for. I still have the email chain that proves out the sequence I describe above.

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Business Profile Summary

  • Peak Sails logo

Company Statistics

  • Complaint Against Peak Sails
  • Complaints Filed: 15
  • Reported Damages: $15,105.78
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