cole haan
Complaint 367861 Details

*CUSTOMER COMPLAINT ALERT*
This Month alone I placed two orders with Cole Haan. One for $180.00 and Second for about $400.00. Both orders online with approved credit with Affirm.
However....I just called Cole Haan customer service to inform Cole Haan of shoes that are not true sizes. I always order size 11 (Womens) and 8.5(Mens). Unfortunately Womens Zerogrand Knit 11, And Mens Coburn Penny Driver 8.5 is exermely too large! I called customer service Rep attitude was (rude) & Non responsive. I asked to speak to customer complaint and phone was hung up on me. I insisted to wait on customer complaint. I was informed, after waiting 8 minutes. Complaint person was on "lunch break" and the phone was hung up on me! Too be "frank" I DO NOT appreciate improper and dishonorable behavior towards a "TRUE" Cole Haan customer. I have never returned a item for sizing, and to be treated in such fashion. I WILL NOT tolerate!
I would like my items returned for correct fitting sizes. If not; I will be force to return "everything" else I ordered online and in store IMMEDIATELY! And for further results My family and I, will discontinue our future business with Cole Haan.