USA Benefits - Mineral Essentials
Complaint 3646 Details

I noticed an unauthorized debit withdrawal on my checking account in the amount of $9.99. I called My bank and they gave me the number to call USA Benefits Group. I called and the representative wanted me to verify all information including the last 4 digits of my social. once information was verified, she gave me an address that was over 3 years old and a phone number that was over 7 years old. I gave her my updated demographic information and she changed it in the computer. I asked her what the charges on my account were for and how she got my information and she told me it was for a credit report. I told her that I had seen reports online about rip offs and frauds from their company and she had no comment. I also told her that I was paying for a service that I had no access to. She then told me that USA benefits had been taking money out of my account since November of 2005. I told her that I wanted the account closed and a full refund of my money because I had never signed up for that service. why would I pay $9.99 a month for a credit report when you can request one free every year. She told me that a legal affidavit would be sent out and that I would have to return it in 20 days. I returned the legal for in 5 days and when I called 5 days later to make sure that the form was received, a representative told me it was never received. I told him that I had the documents saved and would send it again. I then faxed, emailed and sent it certified mail and called back 3 days later and was told that nothing was received. I do not believe that the documents were never received because the company happens to be in the same state that I reside in which is Pennsylvania and I never received anything back in the mail. Unauthorized charges of $9.99 was being deducted out of my checking account from 11/2005 to 6/2011. Bottom line is that they do not want to refund my money and I am taking all actions to get My Money Back.