AUDIOBUY
Complaint 361328 Details

BEWARE OF BUYING FROM AUDIOBUY! Audiobuy Singapore, Audiobuy Australia, and other Audiobuy websites of different countries have identical content except that prices are quoted in local currency. Whichever site you buy from, it is from the same source.

If the following details are too long for your patience, do yourself a favor and check the SCAM WARNING at http://whirlpool.net.au/wiki/audiobuy.

I ordered a Digitech Freqout pedal from their Audiobuy Singapore website in early February 2017. On 8 Feb I was contacted by Katie Manning, Sales and Shipping Manager, writing from [email protected]. She told me the item was not available and ask me for further action. I told her to continue the order and bill me when it shipped. However, I was quickly charged the full amount. On 27 April Katie informed me my order will ship early April.

When I checked my customer account at Audiobuy Singapore website in early April, my order was declared ‘SHIPPED’. I wrote to Katie to ask when I could expect delivery. Following is a summary of her responses to my enquires.
14 April - Should ship out next week
24 April - Confirmed item in stock, awaiting pick up by courier. Should be sending me tracking number.
(Nothing happened. No tracking number received.)
6 May Delay due to ‘finance glitch’
10 May ‘finance glitch’ solved. Should be shipping soon.
12 May Notified me that item not in stock - delay till mid/late June
(What!!)
(At this point I cancelled my order and asked for a full refund)
17 May Promised to refund me within a day or two

Since then Katie has not responded to my emails and no refund forthcoming. The Audiobuy Singapore setup in Singapore is also highly suspect. I called Audiobuy Singapore but the telephone number listed on the internet does not belong to Audiobuy Singapore.

I was foolish not to check out Audiobuy on the net before buying from them. I am writing of my own experience to warn others. You may want to check the following links about others who purchased from Audiobuy.
http://forums.whirlpool.net.au/archive/2441840
https://www.scambook.com/company/view/188762/AUDIOBUY
SCAM WARNING at the next link.
http://whirlpool.net.au/wiki/audiobuy