CYBER ASTRO LTD. GURGAON
Complaint 35845 Details

RECEIVED A CALL FROM SOMEONE CLAIMING TO BE A DELL COMPUTER TECH. STATING MY PC WAS GOING TO CRASH. HE NEW SOMEHOW WHAT KIND AND MODEL OF PC I HAD. HE THEN STATED THERE WOULD BE A CHARGE OF 200.00 THEN REDUCED THE AMOUNT TO 150.00 HE THEN ASKED FOR 100.00 FOR? AND HE THEN ASKED FOR 50.00 I REFUSED TO PAY AND THEY CALLED BACK ABOUT 4 TIMES STATING AGAIN THEY WERE CALLING ON BEHALF OF DELL STATING ALL THE SAME INFO I FINALLY RELENTED AND PAID THEM VIA VISA 199.00. SEVERAL DAYS LATER THEY CALLED BACK AND SAID THEY WANTED ANOTHER 100.OO SO THE COULD INITIATE THE PROTECTION OF MY COMPUTER, AND I REFUSED TO PAY THEM ANY MORE MONEY. AGAIN SEVERAL I GET ANOTHER CALL FROM DELL STATING ALL THE CRAP THEY HAD STATED BEFORE.( I SHOULD HAVE CALLED DELL) THEY AGREED TO REFUND 299.00 TO VISA AND SURPRISE I GET A CREDIT. AGAIN SEVERAL DAYS LATER I GET ANOTHER CALL FROM DELL BUT IT WAS FROM A DIFFERENT PERSON. I FINALLY AGREED AND THEY TOLD ME TO PAY THRU WESTERN UNION. SO I FILLED OUT ALL THE FORMS ETC.. AND AFTER COMPLETION OF THAT I HAD TO WESTERN UNION,THAT TOOK ABOUT AND HOUR. TO-DAY I RECEIVED MY STATEMENT AND FOUND 2 CHARGES OF 478.00. CALLED VISA NO HELP TOLD TO CALL WESTERN UNION SO I DID AND WAS INFORMED THAT ONE CHARGE OF 478.00 HAD BE CREDITED BACK. OF COURSE I FORGOT TO ASK WHEN AND IF THERE WAS ANY CONFIRMATION>>

CALLED VISA AGAIN TO SEE IF THERE HAD BEEN C CREDIT OF 478.00 SHOWING SINCE LAST STATEMENT DATE AND WAS ADVISED NOT YET. OH WHAT A FOOL I AM OLDER BUT SURE NOT WISER