7 Continents Travel
Complaint 356518 Details

LIARS!!! AVOID THESE SCAMMERS. they promised and charged us for 5* in makkah and 4* in madinah. but the hotel in madinah wasnt even 2* DAR AL EIMAN GRAND They had their stars removed because of the very poor standards and service they provide customers. The pictures on their website are 20 year old pictures which they use to trick you into booking with them. We originally booked a suite room with 2 bedrooms but they were so cramped and didnt even have a fridge or wardrobe in them. even the bathroom lights were not working. we had no choice but to downgrade for one quad room which had more space in it but was no better. The hotel would not give us any other room until they had spoken to our agents 7 continents, but they wouldnt answer our calls or even reply to our emails so we were stuck with that room. The quad room was filthy. The lamps were not working and the lamps didnt even have plugs on them, just bare wires. The safe was not working, we had to keep all our valuables on us at all times for a whole week. The bathroom sink was cracked, the fridge was filthy and unusable, the kettle had all rust inside it. The wardrobe draw was broken and not closing or opening properly. I have photos of all these things. when we tried to contact 7 continents but they never even answered our calls or even bother to call us back to sort out the mess they had left us in. Even after booking and paying the deposit later we were told that the prices have gone up now so we need to pay another £350 or change to a lower star hotel. Thats why we changed from 5* to 4* in madinah but when we got to madinah we found out after looking at the hotel that this cant be 4*. We done some asking around and found out that the hotel use to be 4* years ago but now is only 2*, I wouldnt even give 7 continents one star but thats the minimum i have to select. AVOID THESE SCAMMERS!!!