First American Auto Glass
Complaint 352304 Details

First American Auto Glass is absolutely the WORST windshield repair company I have ever used !!!!!
I had a chip on the lower passenger side of my motorhome windshield. The repair person arrived in an old Diamond Glass truck 40 minutes late. I received No phone calls to state that they were running late. I had to call to find out if they were still coming to the house.
When he arrived the repairman didn’t have a ladder. He worked on the chip. Then placed a piece of plastic over the chip area and told me not to remove it until the next day. The RV stayed parked until the next afternoon when I removed the plastic. There was glue smeared all over the area under the plastic and now the chip area had glue smears and glue splatters ten times the size of the chip.
The worker wouldn’t take a credit card and would only take cash. I wasn’t informed about this prior. I gave him cash and he couldn’t give me a receipt. He said it would be emailed to me. It never was and when I called their office to have a receipt emailed they didn’t.
I called 916-235-6646 ( Rocklin / Roseville Ca. ) to tell the office about the problem. The man that answers the phone was one of the rudest people I have ever attempted to talk with. He hung up on me once. He argued, told me off and refused to do anything. He continually lied to me, wouldn’t tell me his real name, lied about a physical location.
I called the 1-844 number on the website and ended up with the same rude guy. He said he would have a worker some out on 9/11 to check the windshield between 3-5pm. I’ll see how that goes. I don’t believe anything this guy says.
THE WORST BUSINESS EVER !! BEWAIRE !! DO NOT USE THIS BUISNESS !!!!