Cleanify - Cleaning Company
Complaint 350833 Details

I hired Cleanify in the past to clean my 6 bedroom and 6 bathroom home using the same cleaning company Cleanify hired before "Mary's Cleaning Services". The results were satisfactory for $230 so when I was expecting company I decided to hire Cleanify again.
On their website they ask how many bedrooms and bathrooms the applicant has so I again filled in 6 for each. Cleanify estimated that the cleaning would take 6.5 hours and they would contact Mary's Cleaning to do the job. We had all the carpets steam cleaned so the carpets didn't need to be vacuumed, allowing more time for the cleaners to focus on the kitchen.
One person from Mary's showed up (not two like before). The "cleaner" physically was in our home for 4 hours and cleaned only the bathrooms. The kitchen and rest of the entire house was not touched. When I got home I took pictures of everything that was not done and contacted Cleanify asking to have someone do the job completely as before.
The company responded to me with the email below:

Cleanify Customer Support Supervisor (Cleanify Help)
Jul 15, 16:12 PDT

Hi Michelle,

We do apologize for the late response as we need to check other details to provide resolution on this matter.
I was able to talk with the cleaning service provider about the issue and what was advise is the cleaning time is not enough to do the whole cleaning. Moreover, it seems, the place requires more of a thorough cleaning which really requires more time than the given amount of time booked.

Allow us to give you $25 discount on the next appointment, feel free to advise as well if you are willing to have additional hours for this, in that way, the cleaning service provider could be able to cover everything.

Of course, if you have other questions or concern, please do not hesitate to email us back.

Yours in cleaning,

Juan @ Cleanify

A $25 dollar discount on your next cleaning is the best this company will offer you if their cleaner doesn't perform the job.
Wow, who wouldn't want to work as a cleaner for Cleanify? Do nothing and get paid regardless.