Genie Bra
Complaint 349481 Details

  • Date Occurred: 05/25/2016
  • Reported Damages: $53.99
  • !

The complaint is against an online dating profile

The complaint is a listing fraud posted on public forums or sites against an anonymous entity

The complaint is mobile text spam or smishing related against an anonymous entity

The company or person contact no longer exists

International boundaries

I ordered 5 for $40 bras a couple of days ago. I noticed on my debit card that they had changed a Pre-Authorization for 53.99 and another for 57.46. I called the next day and asked why there were two charges. They said they always charge a Pre-Authorization. I'm ordering online here, why do you pre-authorize at all. You have the ability to run the card before shipping the merchandise. ???? I was told I had to wait 24hours before it would be removed. Ok, not happy, but not totally unreasonable. So I called the next day which had been well over 24 hours from the day I ordered. That person said it takes 24-48 hours to be removed and it cannot be removed by anyone at the company. ???? What now? Ok. So I call today, 3 days after my initial order, well over 48 hours. I am told that it takes time. I ask for her manager. He manager tells me that it takes 48 BUSINESS HOURS? That's 6 days!!!! I am floored. I ask to speak to her supervisor and apparently she is it. She explains that they have no way of removing the charge. I can call my bank and they can remove it.

So many things wrong here. 1) Why am I being pre-authorized for an online order? Don't send the merchandise until the card goes through. 2) I could accept 24 hours - if they have the need to hold money, then 24 hours is somewhat reasonable. 3) 48 BUSINESS HOURS - a Week of holding someone's money for an online order - when you are holding the merchandise???? NO! Unacceptable! Ridiculous. Are they hoping no one will notice because a week has passed and just keep the money?

That floor supervisor has sadly underestimated my disappointment. There is someone else I can speak to who has the authority to relinquish my money.

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Business Profile Summary

  • Genie Bra logo

Company Statistics

  • Complaint Against Genie Bra
  • Complaints Filed: 220
  • Reported Damages: $20,618.71
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