ANC Ancestry
Complaint 349360 Details

My wife ordered an application for my DNA testing in January 2016. We were out of town and our mail was being forwarded to NC. When I didn't receive any response, I called the Post Master in Nokomis, FL trying to trace if I had received any package(s) from you and was informed that it had been forwarded to NC. I reconnected to you and described my situation in detail. Another bottle for my saliva was sent to me in FL. After two and some months I still had not received any information about the results and I called #800 number and spoke with one of your reps. I relayed all of the information regarding my concerns with all the problems I had encountered in this matter.
The rep went through the records and was told that I was not in the system and never had been. At this point I was getting somewhat agitated. I did control my temper and asked what recourse I might expect from your company. Again I was told that I did not exist in your records and that I must the have the incorrect correct. I questioned this statement and was told that I should try to contact other companies in the DNA business.
I have waited patiently for correspondence from your organization.
I am still interested in receiving the report. If that is not possible. I would expect my money returned
I expect to hear from you in the very near future with the format we should utilize.

My name is Charles Rickey Mims and my permanent address is 1 BROOKSHIRE DR, NOKOMIS.FL. 34275. mY NUMBER IS 919-632-5373


I am willing to provide a copy of the Charges

Thanking you for the assistance I am confident that I will receive.