Coleman Furniture
Complaint 349288 Details

On April 7th 2016, my grandmother purchased me a $1300 bedroom set from this company. Delivery date to be expected within 3-4 weeks. Coleman furniture contacted me advising that my order would be delivered to me on April 28th. I then received an email that my order did not pass inspection, due to a damaged drawer on the dresser. The cancelled the entire purchase without delivering anything else, stating that they could not deliver the other items and that the drawer could not be fixed back to 100% manufacturer standards and the drawer was being shipped directly from the manufacturer and once they had an ETA, they would update me immediately.

My grandmother asked Melonie if they could deliver everything besides the drawer and have the drawer delivered later. Melanie expressed that is not an option due to the fact that the technician needs to make sure that the drawer fits on the glides correctly and make proper adjustments if necessary. She advised she would know more by Monday 5/2/16. She did advise me that the replacement drawer would be shipped sometime next week and would update me as soon as it arrives.


Days went by without hearing anything, it wasn't until my grandmother had to reach out to her again on May 10th which was 9 days after our last conversation that she connected with us. She advised that the replacement drawer was delivered to their "delivery company" and that they would be contacting me shortly for scheduling.

Well, I was never contacted for scheduling as she advised that day or the day after. I then had to reach out the Melonie to advise her no one has reached out to me for scheduling as she advised they would. With the lack of follow up and communication from this representative it shows the level of neglect this company has. They do not care about the items being shipped nor their customers.

Just wait, there is more. I asked to speak with higher management other than Melanie, which she completely avoided. I sent another email stating I asked to speak with higher management. A Ciarra contacted me briefly but stopped communicating completely. Melonie then advised me that they would be delivering my order on May 16th. They could not deliver the product on a date I had work off which I expressed was Saturday as I work Monday and I could not be there to receive the furniture. I had already taken time off work for the first initial delivery losing money and I couldn't arrange any more time off for this. So I had to arrange someone else to be at my house while I was at work to direct them. They attempted to offer me a 5 year protection plan free of charge to try to satisfy the inconvenience, after reading the protection plan it does no value to the bedroom set, it mostly only covers fabric. My bedroom set has NO FABRIC.

The items were finally delivered, however with TWO DRAWERS DAMAGED, they advised their was a "chip" in the drawer, that was not a chip, there was a big chunk missing from the bottom right drawer and then the one above it was chipped in the corner as well, clearly from NEGLECT OF CARE. I then found that the middle drawer is crooked and the right side of it wont even close all of the way, obviously it was not assembled correctly.

They advised that they have ordered a replacement drawer directly from the manufacturer and it was going to be shipped DIRECTLY TO ME. But remember when they said that that is not an option as a technician needs to make sure that the drawer works properly on the glides? It is very clear that the first "delivery date" wasn't actually intended to be delivered, it was obviously an excuse to buy more time for something or to simply charge our credit card without receiving shipment.

I did bring to their attention that their is 179 complaints against their company on the BBB site, although they are no longer BBB accredited, that shows a great detail of their unethical way of business. The complaints do not stop their, they continue all over the web. Which they failed to explain to me what they were going to do to resolve the issues within the company. I will be taking whatever means necessary to have my unsatisfied experience satisfied.

This company needs to be investigated to the full extent. I am not sure what they plan to do about what needs to be fixed on the dresser; But with how much time and anguish both my grandmother and I had to put into this, I hope that they can learn to make it right. Giving a 5 year protection plan that is not going to be of any value to my bedroom set will never resolve what is going on with this company.

After reviewing over 52 complaints of the 179 being deliver damage issues, it is very obvious there is an issue with the delivery company, or how they are packaging their items or could be careless workers. This should have been looked into 52 complaints ago. Clearly the CEO Y. Bruce Krinsky, isn't doing anything to correct or resolve the ongoing issues with his company judging by the continued complaints.

Action will not be stopping at this complaint.