TOSHIA
Complaint 34890 Details

I PURCHASED TOSHIBA SATELLITE C655S S5123 PC SN 3B295674 FROM THIS COMPANY THROUGH WALMART.COM ON OR ABOUT 7/16/2011 RECD. ITEM ON OR ABOUT 7/19/2011.
I STARTED HAVING PROBLEMS WITH IT WITHIN A MONTH AFTER PURCHASE AND HAVE CONTINUES TO HAVE SERIOUS PROBLEMS WITHT HE SCREEN, MOUSE AND IT FREEZING. I RECENTLY MAD OVER 11 CALLS REAGRDING THE SAME ISSUES WAS TOLD TOLD AT LEAST 5 TIMES THAT THE PROBLEMS WAS ESCALTED TO A CASE MGR. WHO WOULD CALL ME & A RETURN LABEL FOR REPAIRS WOULD BE ISSUED THAT WOULD TAKE 7-10 BUSINESS DAYS FOR REPAIRS & RETURN TO ME. TO DATE AFTER THE 12 CALLS WITHIN THE PAST 30 DAYS & EARLIER CALLS IN JULY & AUGUST OF THIS YEAR I STILL HAVE NOT GOTTEN ANY RESULTS. THEY LIED AOUT THE PC SPECIFICATIONS, IT IS NOT WHAT WAS ADVERTISED AND IS A DEFECTIVE PRODUCT. I FEEL THAT THEY ARE TRYING TO WAIT UNTIL THE WARRANTY IS EXPIRED BEFORE THEY DO WHAT IS REQUIRED.
PLEASE ADVISE ME OF OTHER AGENCIES THAT I SHOULD LODGE COMPLAINTS WITH ABOUT THIS PROBLEM.

THANK YOU FOR YOUR HELP & ASSISTANCE
MS. JENNIE SELIM
(Personal Information Removed)