Scam Mailjet
Complaint 344460 Details

I was a basic user and I paid $7 for the service and it didnt have problems and when I paid $20 and started to send out emails they suspended my account 1st week and the email list I have made is owned by me and not third party. They were pointing out bounce issues and spam issues. and bounce issues which were less that 5% the support team doesnt even know the difference in spam and bounce. Like Mailchimp their system should block all emails which bounced and not suspend the user stealing money.


Reply from Support of Mailjet

Your understanding is highly appreciated.

I would like to confirm that your contact list SHOULD contain only contacts who subscribed to your website and verify their email address as well as their willingness to receive your newsletter.

Doing so, you can be sure that the email addresses you get from them are valid and they will not mark your emails as spams (since they verified their willingness)..:)

Therefore, it would be better if you can have a list with active subscribers.

I look forward to hearing back from you soon.

Sincerely,
Hoang


The support doesnt know the difference in Spam vs Bounce. They are just scammers. They suspend your account when they realize that we are not going to finish credits. Their initial revenue model is a loss and they are trying to earn money from excessive emails. When a user exceeds monthly quota thats when they will get revenue. They are solving their internal matters by suspending users.

PLEASE AVOID AND NEVER EVER PAY FOR THIS HOPELESS SERVICE. SPEND A LITTLE EXTRA AND USE A BETTER SERVICE. THIS IS USELESS.