Brain Host, LLC
Complaint 343822 Details
- Date Occurred: 09/12/2015
- Reported Damages: $238.00
- Location: 3660 Center Rd. #363 Brunswick, OH 44212
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The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
My Brain Host hosting plan was due for renewal on 7 Sep 2015. I was not happy with their service at all due to frequent down time.
When I subscribed to Brain Host, I paid using Paypal and I had added Brain Host into "My Pre-Approved Payments". I saw a failed payment notice in my Paypal. So, I sent BrainHost an email to stop the auto-billing.
I was not aware of the "Pre-Approved Payments" feature in Paypal.
So, on 20 Sep 2015, I checked on my Paypal account, and found that BrainHost had successfully charged the renewal of USD238.80 on 12 Sep 2015. So, I wrote an email and open a support ticket to ask for cancellation and refund. According to their refund policy in their Terms and Conditions, there is a 30 Day Money-Back Guarantee on all shared hosting plans.
I got a reply from Adam R, "Per your request, we have cancelled you account but we cannot offer you a refund. Please let us know if you have any questions."
So, I asked for a reason for not refunding to me. I did not get a reply from them at all.
- Jaxton SBID #957496f204
- Posted 10/25/2015
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Company Statistics
- Complaint Against Brain Host, LLC
- Complaints Filed: 1
- Reported Damages: $238.00
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