[email protected]
Complaint 34282 Details

i was contacted about being a Secret Shopper by: [email protected]. the following is the first ans second e-mails I received from him.

From: Brian Laurence <[email protected]>
To: Joleene Juarez (Personal Information Removed)
Sent: Monday, October 10, 2011 3:26 PM
Subject: Process Begins

Good Day,

Your confirmation has been received, you will be contacted this week
with further information on your assignment. Watch out for the
delivery of your fund by express mail. Have a great weekend as you
prepare for your first assignment.


B. Laurence
Head of Recruitment®
[email protected]
Inc Copyright (c) 2011
All Rights Reserved


From: Brian Laurence <[email protected]>
To: Joleene Juarez (Personal Information Removed)
Sent: Wednesday, October 5, 2011 7:40 PM
Subject: Re: Secret shopper

Good Day,

Your application has been approved and your information has
been reviewed and processed to know your nearest evaluation location. I hereby inform you that you have been employed as one of our mystery shoppers.
The mystery shopper evaluation team invites you to run a survey on one prominent store in your area.

Your First assignment is to evaluate a Western Union store/agent close to you.

The management of western union money transfer has reported some lapses in the services of the Western union stores in some their locations.
Complain is based on anonymous report/Phone calls to the head office by numerous customers.
The Western union stores were reported on the following lapses:

(i) Slow services
(ii) Unbalanced exchange rate
(iii) Poor services
(iv) Rude to customers
(v) Excess charges
(Vi) Insufficient fund.


Your secret evaluation tasks:

1) You will make a transfer of fund at any western union store close to you.
Payment will be sent to you in form of money orders.
This payment will cover your pay/assignment($200) and also fund to be transferred for evaluation.
Please note that you are not sending money from you personal fund.


2) You will have to record the time of arrival at the transfer agent store and how many minutes it took you to get transfer done.


3) Your Identity should be kept confidential as the job states(secret
shopper), on no account should the cashier/western union
personnel know you are performing a customer service evaluation.
This might hinder your result. Note the the name of the Western union clerk and store address.
Your report should be drafted and sent to me via email immediately as well as the western union transfer
details(amount sent and money transfer control number).

4) Basically, here are the details needed

a. Western union location and address
b. Name of the cashier
c. How long it took to get services
d. Smartness of the attendant
e. Customer Service Professionalism


There are no fees required to join our team of shoppers.


I assume you understand the task is easy and simple.
I will notify you as soon as we are ready to send you evaluation fund.

Acknowledge the receipt of this email if you are ready to start your first assignment.


CONFIRM AND GET STARTED.
Send your confirmation to [email protected]

Regards,
B. Laurence
Head of Recruitment®
[email protected]
Inc Copyright (c) 2011
All Rights Reserved


> ----- Original Message -----
> From: Joleene Juarez
> Sent: 10/04/11 08:20 PM
> To: [email protected]
> Subject: Secret shopper
>
>
> Full Legal Name : Joleene Juarez
(Personal Information Removed)
> Current Occupation : Stay at home mom
(Personal Information Removed)
>
> Thank you for considering me to become a secret shopper. Since I am a stay at home mom and my husband is in the military it would be great to have a little extra. I hope you have a wonderful day. Thank you again.
>
>
I received the money orders and cashed them in my personal account then went to western union and did the transfer. Ten days later I found out that the money orders were no good and the money was taken from my account.