AvasFlowers.com
Complaint 339707 Details

On Thursday May 7th, I Googled : Brookings Oregon Florists, and Avas Flowers is the first to pop up in the search engine. It Says Best Brookings,OR same day flower delivery! Says Free Delivery on All Orders. I found a set of flowers I thought looked good and finished the order. It showed $64.00 due I completed the order. On Thursday May 7th I got an e-mail stating Unfortunately we are unable to deliver your order for today. We will deliver the arrangements as soon as possible with an upgrade for the inconvenience. And 15% off next order this was around 5:52pm. I called Avas Flowers on Friday May 8th and was told that the flowers were not going to be delivered until Monday May 11th. I tried to cancel the order but they would not let me. Stated that in the Terms and Conditions that there were no cancellation or refunds for the Mothers Day holiday. That it states I had to order 4 days in advance to get the flowers by mothers day due to high demand. On Monday May 11th I got yet another e-mail late in the day stating the same thing. Unable to deliver that it would be Wednesday May 13th so 7 days after I ordered Same Day Delivery my mom got the flowers. 3 days after Mothers Day. The flowers are not what I ordered somehow I got charged $76.93 instead of the $64.00. The flowers were wilted and almost all Daisies. No upgrade obviously plus sub standard flowers. Still no resolution with the company. I have called more than once and still no refund. They think giving me a $25.00 credit off my next purchase is making this right. I will never use this company again so the credit is useless.