Goldicq
Complaint 337554 Details

Well, the company GoldICQ aka MMOOK.com has struck again. The first problem I ran into was they were closed for 2 days during Chinese New Year. Then, after they got back the person "Kevin" on the other side of the chat window wanted numerous pieces of information (account name, password, credit card info, phone numbers, etc.) After having to make a noobie account, new email address and waiting for 8 more hours, the company still couldn't fulfill the order. When I initially asked for a refund, I was told "No need for refund. Just trust us." After talking to a few different screennames through their 24/7 live help, the consistant response was for me to simply wait and that they are not a scam. They also claimed that the credits couldn't be delivered because their "supplier" wasn't at their computer evidently. So, after countless excuses from them, followed by empty promises, I asked for a refund yet again. This time the individual claimed that no manager was available when I was persistant about the refund. So, that's what has brought me to typing this. I haven't gotten anything the company promised, and I've lost the money I paid them. The company's email is: [email protected], and their international number is: +86 051985157021 or +86 021-85330985 and the address is: No. 400, Fang Chun Rd., Zhang Jiang Hi-Tech Park, Pudong
Shanghai