Jukaso Journey
Complaint 331783 Details

This is w.r.t. the mis-selling, mis-representation of the facts and cheating done with me by Morvin, while pitching for the "Jukaso Journeys" membership in City Center office, Gurgaon.

I was called by Ritu to collect gift voucher for 2 night 3 day holiday package.

First Flaw : We were not told that we have to attend the 45-60 min presentation. When we reached there, then we got to know that the voucher will be provided only if we attend the presentation.

Anand take us through the scheduled presentation and then Mr. Morvin came into picture and provided us three optional packages, 1 L something for 10 nights and 11 days, 55 K for 4 nights and 5 days and 40 K for 3 nights 4 days; plus some amount which we need to pay annually as maintenance. We were then provided a table offer for that day only, that if we take the membership then and there, he will provide the below complimentary offers:

1) Breakfast at no cost will be included in the package
2) 2 additional holiday vouchers for 2 night and 3 days each, which were then after bargaining turned into total 5 additional vouchers for 2 night 3 days each.
3) No booking amount in 3 Jukaso properties based at NCR for functions, birthday parties, etc only advance booking to be done
4) During party, the per plate rate for jukaso journey members will be provided at discounted rates and if the gathering is below 100 the per plate rate would be around 450-500 and if the gathering is above 100, the per plate rate would be around 700-750
5) If you want you can pay this membership amount through card and he will arrange to convert the amount into 12 equal EMIs at no interest and no processing fees.
6) Rs 20K VLCC beauty saloon vouchers (2 for 10K each), will come with the welcome kit after membership

Basis the discussion, I selected the 2nd package where I was supposed to pay 55 K and I opted to pay through card and to be converted to EMIs.

The question, why I selected the package and agreed to take the membership, was totally on the below points, in order

- The lucrative point was birthday celebrations and functions at discounted rates. I specifically told Morvin that this is what I see the most attractive benefit and I asked him thrice to cross check and provide us the exact per plate rates for below 100 gathering, because there are 3 family functions falling in line in next 8 months. Every time he told me that what ever he said is correct.
- The 5 additional holiday vouchers were to be provided to us over and above our gift voucher for which we were called.
- Interest and processing free EMI option for 12 months.
- Rs 20K VLCC beauty saloon vouchers (2 for 10K each)

Now I can say, that LUCKLY I told Morvin that currently there is not enough limit in my card to pay the entire 55 K in one go, you take 20K and rest I will pay before 10th Oct'14 as I will clear all card dues on 08th Oct'14. Which he comfortably agreed but asked for minimum 25K amount, which I also agreed, filled the form and transaction happened on 22nd Sep'14, the same day.

What I got in return is,
- 25000 charge slip
- one booklet
- 3 holiday vouchers instead of 6 HVs (5 additional and one gift voucher)

Surprise items:

- I was told by Morvin that he will handover the rest 3 vouchers after some days; which I agreed but was the point of concern for me
- On 25th Sep'14, I got an SMS from Axis Bank that your amount of Rs 25000 is converted into 12 EMIs with 0 Processing fees and interest of 1.08% Per Month. INTEREST ???
- I went to Jukaso hotel on 07th Oct'14 to inquire about the process and per plate rates. There, I was shocked to here the following:
- Firstly there is no booking amount for functions and parties required for member/ non member
- There is no discount in the per plate rates for member/ non-member
- There is no difference in rates basis gathering and the per plate rates with taxes will come at around 950/ person/ plate
- When I told that person that we were told about the booking amount and discounted rates at the time of selling the membership, he clearly told that there is no instructions from the management about any such thing since
years and if this thing was told to us then this is done just to sell the membership.

My Concerns

Mis-representation of facts:

- Breakfast at no cost will be included in the package - I checked, this was originally a part of the package
- Booking amount required at Jukaso Properties - No booking required as confirmed to me by Jukaso Hotel Employee
- Discounted rates for members - No discounts as confirmed to me by Jukaso Hotel Employee
- Difference in per-plate rates basis gathering - No difference basis gathering as confirmed to me by Jukaso Hotel Employee
- Interest free EMIs - I am being charged with per month interest at 1.08% which will come to 7200.

Cheating:

Intentional cheating done by Morvin by offering the below items to sell membership
- Booking amount waiver at Jukaso NCR Properties
- Discounted rates for members for functions and party
- Difference in per-plate rates basis gathering for members
- Interest free EMIs

I shared the screen shot of the Axis Bank interest % with Morving and asked why interest; he called me and told that this will be reimbursed by the company; I asked how, he said that he will explain.
After my visit to jukaso I called up Morvin, but his number is not reachable, Whatsapp is not working; in total he is not traceable. This means 3 pending vouchers, clarification on how the interest amount will be reimburse by the company and explanation on the misrepresentation of facts is all gone. This means
- Now I will end-up giving Rs 7200 as interest on 55K membership amount in 12 months,
- Will end up getting 3 HVs instead of 6
- Will pay higher amount per plate for which I actually entered into membership agreement

With experience so far,
- I don't think that the free breakfast thing will be there OR not,
- whether the quality committed in properties will be there or not,
- whether there will be further hidden charges
- whether those 20K free beauty treatment VLCC vouchers will come OR not

Clear feedback; employees like Morvin are termites for any company who instead of giving benefits to the company in terms of revenue, eats up the reputation of the company.

I hope the management will understand that 1 cheated and bad experienced customer is more dangerous than 10 rewards.

As discussed with you yesterday Tapas; cancel my membership process, because I am currently not in board as a member and even haven't paid the entire amount, cancel that EMI thing and reimburse my Rs 25000 in the same card.

As confirmed by you, this entire process will take 2-3 weeks of time. Just to notify you that till the time you will reimburse the amount my bill will get generated and 1st EMI will hit with interest amount of Rs 270. If you will arrange for EMI cancellation and refund before 18th Oct'14, this EMI will not hit and interest amount will not be levied, otherwise I will also claim for the interest amount as well; and I don't think that after hitting 1st EMI bank will cancel the EMI process.

NO MORE HARASSMENTS PLEASE. I do not want any complication in my life. Kindly expedite the process and relieve me from this mental trauma.

You can connect with me on the below number.

Best Regards,

Toshir Nalwat
9654522554