Amazon.com
Complaint 32811 Details
- Date Occurred: 11/06/2013
- Reported Damages: $20.00
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
I will apologize in advance to all my friends for future posts about Amazon. I placed a simple order for around $20 around 30 days ago, and the first shipment went to my old address, even though we stated to ship to new address in WA. I called, and Amazon took responsibility, and transferred me to the third party, and they proceeded to blame Amazon, I am sure you all saw that one coming. Now, after two more weeks, still nothing, so I decided to contact Amazon, and ask for a refund, and was told that they needed to file a claim and it would take two more weeks for my refund.
I stated that Amazon has had my money for long enough, and I expected a refund within 24 hours, and would post this message on Facebook, Twitter, Linkedin and every consumer blog I can find for the equivalent timeframe.
Customer service has become more about policies, and less about customer retention! I guess when you deal with a company that promoted a book about pedophilia, you are dealing with a company that has little respect for the customer!
- soshea3 SBID #0ac15d7000
- Posted 11/06/2013
Comments
- LemonLime SBID #664ebc2ede
- Posted 10/23/2014
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If you purchased the item from a third party seller, Amazon can't refund you, because they don't physically have the funds. It's like asking Best Buy to refund you for a Target purchase, of course the answer is going to be no.
Second, Amazon sends whatever address you selected during the checkout process and sends it to the third party seller, they don't magically pick out a random address on your account and say WALLAH! If the incorrect address was listed on the order, you selected the incorrect address, it's quite simple.
If the correct address was listed on the order, then the seller shipped it to the wrong address, not Amazon. In this case, you can file an A-to-z guarantee claim and get reimbursed from Amazon, since they back all purchases. -
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Company Statistics
- Complaint Against Amazon.com
- Complaints Filed: 165
- Reported Damages: $88,773.81
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