Derma Juvenate
Complaint 323647 Details

I ORDERED A TRAIL OF DERMA JUVENATE ON THE 26TH OF MAY, ON THE 10TH OF JUNE I RECEIVED AN EMAIL SAYING MY TRAIL PRODUCT WAS SENT WHICH WOULD OF BEEN 14 DAYS AFTER THE ORDER DATE, I RECEIVED THE PRODUCT IN THE MAIL ON THE 17TH DAY WITHOUT EVEN TRYING THE PRODUCT ONCE I WAS CHARGED THE SAME DAY I RECEIVED THE PRODUCT $100 OFF MY VISA, THERE WAS NO INFORMATION ON BEING CHARGED AFTER 14 DAYS FROM THE ORDER DATE I WAS ONLY INFORMED THIS AFTER PHONING THE THIRD TIME, TWICE BEING TOLD THE COMPUTERS WERE DOWN AND TO CALL BACK IN A HALF HOUR.. I THEN HAD TO SEARCH TERMS AND CONDITIONS FOR DERMA JUVENANT TO FIND THIS INFO THAT WAS NOT POSTED ON THEIR HOME PAGE WHEN ORDERING..I WAS UNDER THE IMPRESSION THERE WAS A 30 DAY TRAIL PERIOD TO WHICH WAS INDICATED ON THEIR HOMEPAGE , I ALSO DID NOT KNOW YOU WOULD BE PAYING FOR THE TRAIL BOTTLE, BUT AFTER THE 30 DAYS YOU WOULD BE SENT ANOTHER BOTTLE AND FROM THEN ON CONTINUE PAYMENT.. IT RUBBED ME WRONG THAT THEY WOULD WAIT 14 DAYS TO EVEN SEND ME THE TRAIL BOTTLE THAT WAS ACTUALLY NOT CONSIDERED A TRAIL IF BEING CHARGED $100 SAME DAY AS RECEIVING BEFORE EVEN TRYING