CheapAir-Flights.com
Complaint 323423 Details

My 1st email msg from them after booking online, dated May 15, 2014: "We've received your order #87596 and confirmed seat availability with the airline, the price quoted with your order is fixed and includes all fees, taxes and commissions. We will hold these tickets for 48 hours for you."

There were instructions to make a payment. After trying to pay via Paypal, a pop-up said Paypal wasn't working and that a bank wire transfer would have to be made. I transferred the money the next morning. Booking confirmation # AB537406A9D9F0A. The payment instructions now read: "Please note that you are sending the funds to our main office in Czech Republic. Inter Credo, the beneficiary of the transfer, is a member of the Inter Credo Travel Group and owner of the Cheap Flight Air brand.

Recipient name: Inter Credo
Recipient address: Pobrezni 1, 18600, Prague, Czech Republic
Bank: Unicredit Bank Czech Republic
Recipient Bank address: Zeletavska 1525/1, Prague, 14092, Czech Republic
SWIFT/BIC : BACXCZPP
Account (IBAN): CZ2527000000002110074683" The activity between my email account and the Cheap Flight Air website is still active. I just received updates after going back to check the original information they sent me and clicking on buttons again.

However, I had instructions to wire it to an account in Turkey at the time of ordering and purchasing the original ticket.

DETAILS OF PAYMENT: Payment for transportation #87596-1859-2
Payment amount: $361

My 2nd email message (dated May 15, 2014) from "John Murphy, Sales Manager, Cheap Flight Air +48 22 208 4206(Warsaw, Poland)
+45 36 981 272(Istanbul, Turkey)
[email protected]
Thank you for patiently waiting, your flight is confirmed by the airline. Please find your travel details below:
07 Jun 2014
Time Airport Airline Flight number
20:50 Schiphol (Amsterdam) Alitalia AZ-7867
07 Jun Amerigo Vespucci (Florence)"
When I got to Schiphol, KLM/Alitalia said there was nothing booked in my name. I had to buy another ticket there at the ticket counter at the airport. I am hoping my travel insurance provider will cover the loss.