CyberPCExperts.com
Complaint 323138 Details

CyberPCExperts.com is an Indian company that I have run into twice in the last year. The first time I was connected to them was when I was installing MSOffice 365 Pro in March of this year. The MSOffice 365 Pro Indian support service told me that they were a MS authorized center. When they got on the line they downloaded a system analyzer program called PC Diagnosis Pro and explained that this was their own in-house diagnosis software which reported several severe problems (when in fact there were none).

After they installed the software, I noticed that my MS Office software had stopped working. The agent put me on hold to talk to one of their "senior support technicians". When he came back online, he said that the senior tech could remove all of the problems that existed on my system but it would cost me $299 for a 2-year commitment, $399 for a 3-year commitment and even more for a longer-term commitment. As the tier-one agent had shown me the terms in a notepad document, I copied them to my clipboard.

I then asked to speak to his supervisor. When his supervisor came on the phone, I told him that I was being charged for services that were supposed to be free. The supervisor said that this was part of the Microsoft service. When I told him that I was going to call Microsoft to confirm, he said that I didn't need to do that and removed their PC Diagnosis Pro software from my PC and told me that there would be no charge for their diagnosis.

After I disconnected from the call, I called Microsoft and they confirmed that the 800 number I had been given was not a Microsoft number and they said they would look into it.

I did not hear any further follow up on this issue.

Yesterday on Friday June 13, 2014 I was using WinZip Malware to track down a problem that had started the day before. WinZip Malware had an 800 number (800)290-0592 to call if I had any problems. When I called this number, they answered the phone as WinZip Malware although they were located in India.

The agent I spoke with ran the same PC Diagnosis Pro and I noted the phone number for this tool was (800)871-7918. Once again, they identified multiple problems with my PC and once again they offered to correct the problems for the same pricing rates that had been offered before.

I asked to speak to his supervisor (Mayank). When Mayank got on the phone, I asked him if they were really with WinZip. He assured me that they were and I told him that I had run into this same company earlier this year and found that this company was running a scam. Mayank replied that this was not a scam as they wouldn't do any work unless we agreed to pay for it. Therefore, says Mayank, "It wasn't a scam".

Mayank then proceeded to remove their PC diagnosis Pro tool from my PC and, after rebooting my PC, the problems I had with my MS Office programs magically disappeared.

I told Mayank that I was going to call WinZip to report this incident and he told me to go ahead and do so but WinZip would confirm that his office was the American support center.

I asked Mayank what was the actual name of his office and he repeated that it was WinZip Malware. However, I had noted as he was running through the "malware" removal process that the name cyberpcexperts.com flashed briefly on the screen.

I told Mayank that I had seen that name to which he replied that the name was just a subsidiary company of WinZip. I told Mayank that his company had tried to pull the same scam through Microsoft India Support and he said that they had never worked for Microsoft.

After reading the complaints on this site, I reread my notes from the earlier encounter and confirmed that this was the same company.

Mayank then told me that if there were any further problems, to call him directly. He also told me to provide him with a reference number for the problem to which I replied that I wouldn't have a reference number when I called because one had not been issued. He then told me to use my Cleverbridge reference number and he would be able to track the call.

I cannot say that this implicates Cleverbridge in this transaction but I think that they should at least be notified as to what was going on in their name.

I am going to follow up with both Cleverbridge and WinZip US to conduct further research on this company.