WinPalace
Complaint 322814 Details

I became a member of this online casino in February 2014. I have spent approximately $1900 in cash. Recently, I won $573 and I withdrew $123; and after approximately 9 days out of a 10 day withdrawal process, I received an email stating that I did not stay within the bonus parameters. And some of the games that I played was outside of the parameters which caused me to be void within the terms and conditions. In the terms conditions it states what you can and cannot play while using bonuses but I didnt play anything outside parameters until after play through was finished and withdrawal process had begun. They took all the money except for 29.00 which was that particular occasions initial deposit. This means they took 94.00 and I had to pay the bonus back of 56.76 and I had to place $2,770 worth of bets. I emailed my account manager and I awaiting response. These people have my personal information including drivers license and address. I never had a problem with the customer service and they even gave me comp cash to play with but when you win its a different story. There is excuses made of why you didn't receive your money.

STEER CLEAR OF THIS CASINO...TROUBLE.