THORNHILL ENDOSCOPY CENTRE
Complaint 317755 Details

THORNHILL ENDOSCOPY CENTRE NEGLECTED ME AS A PATIENT. I HAD A BACTERIAL INFECTION IN MY STOMACH AND I WAS NOT PROVIDED ANY MEDICATION AND DID NOT FIND OUT ABOUT MY INFECTION EVEN AFTER COMING BACK FOR MY FOLLOW UP. I HAVE BEEN SUFFERING FOR MANY YEARS WITH HEMORRHOIDS AND HAVE DONE PROBABLY ABOUT 6 RUBBER BAND LITIGATION TREATMENTS WITH DR. MELAMEDOV AND STILL HAVE THE SAME ISSUES. THE LAST TREATMENT I HAD DONE AT THIS OFFICE WAS DONE BY DR. MAHARAJ BECAUSE DR. MELAMEDOV WAS UNABLE TO CONDUCT MY PROCEDURE BECAUSE 'HE WAS RUNNING LATE AND HAD TO GO' SO I WAS TOLD DR. MAHARAJ WILL BE DOING THE PROCEDURE FOR ME. I AGREED SINCE I WAS ALREADY THERE AND DONE THE PREP FOR THE PROCEDURE. AFTER THE PROCEDURE I WAS IN EXTREME PAIN. I WENT HOME AND THE PAIN WAS REALLY BAD, I THEN CALLED THE OFFICE AND ASKED IF DR. MAHARAJ COULD GIVE ME PAIN KILLERS AS I WAS IN ALOT OF PAIN, THEY TOLD ME THEYLL SEND IT TO THE PHARMACY FOR ME. I CALLED SEVERAL TIMES, STILL NO FAXED PRESCRIPTION TO THE PHARMACY, NEXT DAY SAME THING, I WAS TOLD THE DOCTOR WILL CALL ME THEN GIVEN SO MANY OTHER STORIES, BOTTOMLINE I ENDED UP SUFFERING FOR ABOUT 3 OR 4 DAYS UNTIL I STARTED YELLING AT THE FRONT DESK PEOPLE BECAUSE THEY KEPT DELAYING ME FROM GETTING MY MEDICATION AND GIVING ME DAILY EXCUSES. I WILL NEVER GO BACK TO THORNHILL ENDOSCOPY CENTRE, THE STAFF THERE ARE HORRIBLE, IVE CALLED NUMEROUS TIMES THEY PUT ME ON HOLD ALL THE TIME FOR MORE THAN 10 MINUTES (WHAT KIND OF BUSINESS PLACES SOMEONE ON HOLD THAT LONG) AND THEY SAY THEY PROVIDE GOOD PATIENT CARE?????? WHEN IM SUFFERING IN PAIN, I SHOULDNT HAVE TO HARASS THE OFFICE JUST TO GET PAIN MEDICATION. BACK TO THE OTHER ISSUE OF MY BACTERIAL INFECTION, THE REPORT WAS ALSO SENT TO MY FAMILY DOCTOR WHO CONTACTED THORNHILL ENDOSCOPY TO MAKE SURE THEY TREAT MY INFECTION AS STATED BY MY FAMILY DOCTOR, AND WHEN I TOLD MY FAMILY DOCTOR WHAT ARE YOU TALKING ABOUT, AN INFECTION? SHE SAID YES, SHES LIKE YOU DIDNT GET TREATMENT FOR IT???? I SAID NO, I HAD NO IDEA, SO I CONTACTED THORNHILL ENDOSCOPY AND TALKED TO THE RUSSIAN GIRL AT THE FRONT DESK, I ASKED HER WHY I WASNT TOLD ABOUT THIS BACTERIAL INFECTION WHEN I CAME BACK TO THE OFFICE FOR MY FOLLOW UP, SHE JUST STARTED GETTING SO DEFENSIVE SAYING ITS NOT THERE FAULT, AND BASICALLY TAKING NO RESPONSIBILITY FOR WHAT OCCURED, BASICALLY PUTTING THE BLAME ON SOMEONE ELSE, WHEN THE ONLY PERSON TO BLAME WAS THORNHILL ENDOSCOPY AS THEY CONDUCTED THE TEST AND DIDNT TREAT THE INFECTION THAT I HAVE AND DIDNT TELL ME ANYTHING ABOUT IT DURING MY FOLLOW UP, INSTEAD I HAD TO FIND OUT MUCH LATER FROM MY FAMILY DOCTOR. I THEN TOLD HER THIS IS NEGLECT OF THE PATIENT, AND ALL SHE KEPT SAYING WAS ITS NOT THERE FAULT AND "ITS NO BIG DEAL ITS JUST A BACTERIAL INFECTION", SORRY WHEN ANY DOCTOR OR 'NURSE' SAYS MY BACTERIAL STOMACH INFECTION IS NO BIG DEAL, THAN THATS THE LAST TIME THEY WILL BE DOING ANY PROCEDURE ON ME, CLEARLY THIS FACILITY IS NOT REPUTABLE AND I WILL BE FILING A COMPLAINT WITH HEALTH CANADA IN REGARDS TO THIS AS I DO NOT APPRECIATE A DOCTORS OFFICE TELLING ME MY INFECTION "IS NOT A BIG DEAL". I WAS SHOCKED WHEN THIS STUPID LADY TOLD ME THAT, NO BRAIN, NO UNDERSTANDING OF HOW TO DEAL WITH PATIENTS IN CANADA, CLEARLY NO CARE FOR THE PATIENT. IVE TRIED PLENTY OF TIMES TO GET A HOLD OF MY DOCTOR WITH NO SUCCESS, I JUST KEPT GETTING THAT HES ON VACATION AFTER BEING PUT ON HOLD FOR OVER 5-10 MINUTES EVERY TIME. THE FRONT DESK STAFF AND 'NURSE' LADY IS VERY BAD AT DEALING WITH PATIENTS AND FOR THIS REASON I WOULD NOT RECOMMEND ANYONE TO GOTO THIS CLINIC. SHE IS VERY RUDE, NOT PERSONABLE, NO CUSTOMER SERVICE WHATSOEVER. ALSO KEEP IN MIND I HAVE BEEN A PATIENT WITH DR. MELAMEDOV FOR ABOUT 5 YEARS AT HIS OLD CLINIC AND THE NEW, AND BECAUSE OF HIS HORRIBLE RUDE STAFF AND NEGLIGENCE OF TREATING MY INFECTION AND INSTEAD OF TAKING RESPONSIBILITY THE NURSE LADY ARGUED WITH ME AND SAID "ITS NOT A BIG DEAL, ITS JUST A BACTERIAL INFECTION".........BOTTOMLINE I WOULDNT RECOMMEND THIS CLINIC TO ANYONE.