Well ecigarette
Complaint 317556 Details

This company Well ecigarette took my money, never sent me a refund and has told me the only way I will ever get my money back is to agree not to complain about the theft. Stay FAR away from them. Ivy Xu is the second contact person I spoke to, again all I get from her is that unless I agree to be quite I will get nothing, see below:



[12:35:09 AM] ivy xu: I think we can't reach consensus, I'm sorry that I can't do anything
[12:35:32 AM] Me: So you intend to keep my money?
[12:36:18 AM] ivy xu: If you agree to send $1203.0 to you, I will feedback to my manager
[12:36:25 AM] ivy xu: and send it to you soon
[12:37:01 AM] Me: If I don't agree that is fair you keep my money indefinatly?
[12:39:19 AM] ivy xu: If you don't agree that, It meams that we can't reach consensus, so we will keep it momentarily.
[12:39:35 AM] Me: till when?
[12:40:00 AM] ivy xu: Till we reach consensus
[12:42:10 AM] Me: but you just said we can't so really what you are saying is agree that it is ok you sent me stuff I didn't want despite being very specific or you will never give me back my money? Even though you never sent over a thousand dollars worth or product? We call that bl@ckmail here in the US
[12:47:33 AM] ivy xu: If we send $1203.0 to you, we can solve the problem, we will do it, but if we send the $1203.0, you also give me lots of bad feedback or others, I can't communicate with my manager

[12:53:07 AM] Me: you have already cost me far more then that, what are you asking that I will not complain that your company ripped me off?
[12:54:50 AM] ivy xu: I think that you want to complain it better than receive the money
[12:55:23 AM] Me: I want was is fair.
[12:58:38 AM] Me: I do not like being ripped off, I think you have a responsability to customers to do the right think. And I think you are trying to sweep that under the rug by offering less then you should considering this was your failure. There is a Federal Trade Commision here in the US that regulates all imports to protct american consumers from this sort of business practice. Where is the honor in blackmailing customers?
[1:04:31 AM] Me: I want my money back are you refusing to return it?
[1:07:07 AM] Me: It is my money not yours, let me know now if you are refusing to return it
[1:22:56 AM] Me: you will be refunding my money?
[1:26:39 AM] ivy xu: If you agree with $1203.0 refunding, please let me know, I will feedback to my manager
[1:27:32 AM] Me: You have my money, I want it back. You did not provide the product I sent it to you for so therefore I want it back.



Then of course the silent treatment, because they are above the law. Don't let my loss become yours. Stay away from these guys.