Pine Valley Financial
Complaint 306670 Details

I applied for a couple of loans online because I was trying to come up with my rent money. I was already late and since I had moved into a new apartment, I really needed to come up with my rent money. I receieved an email from someone by the name of a man by the name of Albert Gibson with the following message (and yes, I have every email saved)
Loan Approval Notification
This message is to inform you that your loan application with Pine Valley Financial has been approved.
You have recently submitted a loan application with the following details:
Reference Number: CR902-1A
Borrower Name: ANGELA CATANO
Based on your credit profile, you have been fully approved for a loan in the amount of $5000.
**
I wa super excited because I was going to pay my rent and have the best christmas ever. I called them and Mr. Gibson sent me the following message: Your loan application has been approved by one of our private/personal
investors for the amount of $5,000.00 under a Secured Basis at a fixed APR
of 7% for 48 months (4 years). The monthly payment will be $119.50. There
are 2 options to secure your loan which you have been approved for;
1) Collateral- A vehicle which is a 2008 model or newer. You must have
the full title under your name of the vehicle and not be making payments
on it.
2) Security Deposit- Security collateral deposit of the first 7 months of
$119.50 totaling the sum of $836.50 which replaces the title of a vehicle.
This deposit secures your $5,000.00 loan bracket, once it has been secured
your loan will be direct deposited into your provided bank account within
1 business day. You will be payment free for the first 7 months. The
collateral deposit of $836.50 will cover the first 7 monthly payments.

Principal Loan Amount: $5,000.00
Interest Rate %: 7% Fixed APR
Principal Paid Amount: $5,736.00
Loan Term: 4 years (48 Months)
Monthly Payment: $119.50
Security Collateral Deposit: $836.50
If these terms are suitable for you please email reply your current
address and date of birth so I can send you a copy of the 4 page loan
contract via Email or fax.
**
these are the insturcctions he sent me to make sure they got the money

Once you have located a Western Union, please follow the steps required to
secure your deposit. Make sure you bring a government issued Picture ID
such as a driver’s license.

Step 1: Select the green and yellow money to send form.

Step 2: Fill in your information as the sender

Step 3: Fill in the receiver information:

Warren Hayes
Manhattan, New York
USA

Amount to be sent: $ 836.50
Western Union Fee: $ 76.00

Step 4: On the form, please check off the "Money in Minutes" option
to utilize our express option. (If money in minutes option is not
selected, it will take up to 5 business days to release the
funds)

Step 5: Once the form has been processed you will receive a receipt
with a 10 digit Money Transfer Control Number(MTCN).

To complete your transaction, please contact me with your receipt and your
banking information so we may finalize your account
**
I sent the deposit and paid the fee through western union (which happened to be in my bank) so that the receiver would get the money within minutes. Mr. Gibson told me to call him as soon as I sent the money so I did, I called him with the confirmation number and he proceeded to contgratulate me and told me I would get my money no later than 3:00pm by Friday.
Friday came along and I did not receive my money, so I email Mr. Gibson who did not respond to my email. I called Pine Valley but could not get thorugh to Mr. Gibson. I spoke to the manager who told me that there was a problem with my loan and told me I would have to send another $912.00 in order to get money. I cried on the phone and begged him to please return my money but this man apologized and said there is nothing he could do for me. I don't know how many times I begged and cried but he wasn't moved at all. I decided to email Mr. Gibson and sent him the follwoing message:

Mr. Gibson,
I asked you again and again and you said I would be fine.
I need to get my money back. I told you my husband would be mad at me,
this is my rent money, Please dont do this to me.

I sent Mr Gibson another email:

Mr. Gibson,
Please have the guy who took over this account refund the money he
said I would get on 11/22/2013 into my account and not send me a check
in the mail. I am being evicted and will have to move out by tomorrow.
If there is any way he can do it sooner that would help. I will be
staying at a hotel and will need to have some money.

Thank You

I never got a response from him.

Good Morning Mr Gibson,
Sorry to bug you, I know that this is off your hands at this time, I
just wanted to ask you for the name of the person who will refund my
deposit, he said it would happen on 11/22 and I just wanted to f/u on
this.
Please provide me with the name of the person in charge of my refund.

Thank you
--
Nothing no email from him at all... =(

I tried email him again but the email was returned to me with a warning statement to not email that email address again.

I did end up staying is this terrible motel becuause I got evicted from my apartment, me and my daughter had to go through very sad moments, my christmas was ruined and I ended up with no money, no food and almost lost my job because I couldn't even get to work. I had to sell my old little honda to pay for the motel.

I know I'm never going to get my money back and maybe $912.00 is not a lot to many people but it's a lot to me... I hope that someone does soemthing about this and finds a way to stop it for good. Stealing is a sin and it shouldn't be done. Thank you for taking the time to read my complaint and I hope that some day some how, we all get our money back. this company needs to be sued!