Best Buy Direct Ltd.
Complaint 305010 Details

I ordered 1pc Iphone 5S to this company under the name of Sami Fawzi. He asked me to deposit the amount of $180 under the name of SAMI FAWZI. We agreed that the cellphone be shipped thru FEDEX or DHL. And said that after 3 hours they will shipped the cellphone. After hours he called me that he send the goods already but not to DHL nor FEDEX but through ARAFAT Courier. They gave me the tracking number and website. When i checked the website i already suspected that that the website looks fake. He told me that the good will arrive on February 3, 2014. Upon checking, i noticed that it is written that 6 parcels are being delivered. So i contact Sami Fawzi to ask why is there 6 parcels. He said that their was a mistake in the packaging section so they send 6pcs. They ask me to deposit again at Western Union for another $180 because i told them i don't have enough funds to pay 6pcs iphones. They said that i need to pay $180 for the meantime. Along the way, when my goods reached Thailand, Sami Fawzi is asking me again to pay $360 for the tax. I was complaining to him that i dont have to pay that big amount because it is their mistake for sending 6 pcs iphone because i only ordered 1pc. He said that he will help me and i have to pay only $180. After sending money to western union he said that there will be no problems anymore because the tax has been paid already. Now, the goods arrived in the Philippines he said, and he is asking $550 to process the International Trade licence. The problem is, the courier he gave me name Arafat Courier is fake. That company does not have a counterpart company here in our country. He gave me too much stress just to have the money he ask me to pay. Now i want a full refund from him