TOMSCHEAP.US
Complaint 297293 Details

Hi Sir,

I brought a pair of toms shoes for daughter, when I received the product, we found they are fake toms.
I requested for return the fake toms and asked for the return shipping address.

They are keep on forcing me to retain the stuff, after a week of email chain, now they are not responding to my emails.

*******************************************
HISTORY of EMAIL CHAIN with Customer care
******************************************* ?
Dear customer,
How about this, if you want a full refund, you need to send the first item back to us. And we can only refund after we get the item from you.
My solution is that you keep your item, and you don’t need to send back to us, but we will refund 10% of the funds to you.
and please give me the email address which registered in our website.
Thank you.
Looking forward to hearing from you soon.
Regards
[email protected]

From: Ramesh (Personal Information Removed)
Date: 2013-12-31 00:48
To: [email protected]
Subject: Re: Re: Re: [TomsCheap.us] Customer message from contact form

Hi Sir,
what is the issue taking the return item back .

Please GIVE ME THE RETURN ADDRESS where i can ship the item.Otherwise, I have to make
complaints about the transaction to relevant authority.

I dont want to buy any cheap quality stuff from your site.

On Mon, 30 Dec 2013 08:25:42 +0530 wrote
>?
Dear customer,
Glad to hear you.
Because return is not economical way.
How about this , If you can pay shipping fee, you can choose other styles
in our website.
Hope you can consider it.

[email protected]
From:Ramesh (Personal Information Removed)
N
Date:2013-12-2920:51
To:[email protected]
CC:(Personal Information Removed)
Subject:Re: [TomsCheap.us] Customer message from contact
form

Hi
sir
>Here I am asking fora return address opting for a full refund.and I am
getting advises here.
>Can you please send me the return
address
>
>
>--
>Thanks n Regards
>Ramesh (Personal Information Removed)
>Mobile :-
(Personal Information Removed) .

Sent from
RediffmailNG for iPhone
>From:
[email protected]
>Sent:Sat, 28 Dec 2013 07:58:02 +0530
>To: "Ramesh
(Personal Information Removed) " (Personal Information Removed)
>Subject: Re: Re: [TomsCheap.us] Customer
message from contact form

Dear customer,
Thanks for the reply.
The shipping fee is really high between different country.
It will cost you a lot of money.
Please kindly consider it.
Best regards.

[email protected]



From: Ramesh (Personal Information Removed)
Date: 2013-12-27 21:50
To: [email protected]
Subject: Re: Re: Re: [TomsCheap.us] Customer message from contact
form

Hi
Sir,
>>Please share me the details of return address. I would like to
return.
>>
>>Thanks
>>Ramesh (Personal Information Removed)
>>
>>On Fri, 27 Dec
2013 10:57:25 +0530 wrote
>>>?
>>
>>
>>
>>
>>
>>
>>
>>Dear
customer,
>>Sorry for the trouble that caused your daughter
upset.
>>But I want to tell you that the shipping fee is really high
between
>>different country.
>>It is not economical.
>>Please
kindly consider it again.
>>Thank you very
much.
>>
>>
>>
>>
>>
>>[email protected]
>>
>>
>>
>>From:Ramesh
(Personal Information Removed)

>>N
>>Date:2013-12-2623:57
>>To:[email protected]
>>Subject:Re:
Re: Re: [TomsCheap.us] Customer message from
>>contact
form
>>
>>
>>>Hi
>>Sir,
>>>
>>>can you
give me the address to return the stuff we brought as my
>>daughter is
really upset.
>>>
>>>so, I wanted a full refund and address to
send
>>the item back.I will see if any economic
>>>shipping
option based on the
>>address.
>>>
>>>waiting for your
reply
>>>
>>>On Thu, 26 Dec 2013 11:01:44 +0530

>>wrote
>>>>?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>Dear
customer,
>>>How about this, if you want
>>a full refund, you need
to send the first item
>>>back to us. And we can only
>>refund
after we get the item from you.
>>>It will take 2 months, and shipping

>>fee is really high between different
>>>country, it is not
economical and
>>benefit.
>>>Please kindly consider it

>>again.
>>>
>>>
>>>
>>>
>>>
>>>[email protected]
>>>
>>>
>>>
>>>From:Ramesh

>>(Personal Information Removed)

>>
>>>N
>>>Date:2013-12-2612:18
>>>To:[email protected]
>>>CC:(Personal Information Removed)
>>>Subject:Re:

>>Re: [TomsCheap.us] Customer message from contact

>>>form
>>>
>>>
>>>>Hi

>>
>>>Sir,
>>>>
>>>>We dont like the quality
of the stuff when compared with
>>Original

>>>toms.
>>>>
>>>>So, would like to return the
stuff , its as
>>unused

>>>stuff.
>>>>
>>>>Please help with the

>>return.
>>>>
>>>>Thanks
>>>>Ramesh
(Personal Information Removed)
>>>>On
>>>Thu, 26 Dec 2013
>>08:15:21 +0530
wrote
>>>>>?
>>>>Message from TomsCheap.us

>>
>>>
>>>>
>>>>
>>>>BLOCKQUOTE
{
>>>>Dear

>>customer,
>>>>Glad to hear

>>>you.
>>>>Please don't worry, it is

>>normal.
>>>>The insole is movable because it

>>>designed as easy to
>>clean.
>>>>Please kindly
understand

>>
>>>it.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>[email protected]
>>>>
>>>>
>>>>
>>>>From:Ramesh

>>
>>>
>>>>(Personal Information Removed)
>>>>Date:2013-12-2602:41
>>>>To:Q3VzdG9tZXIgc2VydmljZQ==
>>>>Subject:[TomsCheap.us]

>>
>>>Customer message from contact

>>
>>>
>>>>form
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>Message

>>from a TomsCheap.us

>>>customer
>>>>
>>>>
>>>>
>>>>Customer
e-mail
>>address: (Personal Information Removed)

>>>
>>>>
>>>>>
>>>>>Customer
message:
>>I would like to return my toms because
>>>they can

>>>>be defined as broken
>>and I haven't even worn them
yet.
>>>>>The
>>>moment I got
>>>>them

>>the entire sole just fell off. It was shipped that way so
>>>I
was
>>
>>>>disappointed and I would like to return them so can
you send me the
>>
>>>
>>>>address to ship it to ?
Thanks:)

>>
>>>>
>>>>
>>>>
>>>>TomsCheap.us
powered by
>>>PrestaShop™

>>
>>>>
>>>>
>>>>
>>>>--
>>>>Thanks
n Regards
>>>>Ramesh (Personal Information Removed)
>>N,
>>>Thanks n
Regards
>>>Ramesh (Personal Information Removed)
>>N,
>>
>>
>>
>>
>>
>>
>>
>>
>>--
>>Thanks n Regards
>>Ramesh (Personal Information Removed)
N,
--
Thanks n Regards
Ramesh (Personal Information Removed) N,