Dish Network
Complaint 295909 Details

I am mailing to Dish network since 3 months but they have worst system in the world which can’t trace a transaction or they are making me fool. This month they again charged from my credit card, I stopped their services last year march but they are charging from my credit card since 9 month already . They charged from my card on 24th december again.

Dear Yogesh (Personal Information Removed),

We do apologize for the inconvenience this issue has caused you. Thank you for the information. We will go ahead and research the transaction.

If you have any other questions or concerns, feel free to e-mail us back or contact our Dish World IPTV customer service line at (877) 811-4788, 9am to 10pm EST.

Sincerely,

Dish World IPTV/24Q
Customer Service
1-877-811-4788


From: Yash [mailto:(Personal Information Removed)]
Sent: Tuesday, December 03, 2013 10:12 PM
To: DISHIPTV
Subject: Re: Yogesh (Personal Information Removed)

Dear Sir/Madam

As per my information I am not using any other email address except (Personal Information Removed) . The cards first six digits are (Personal Information Removed) and last four are (Personal Information Removed). I hope now you can trace the transaction.

Thanks
Regards
Yogesh (Personal Information Removed)




On Dec 4, 2013, at 3:27, DISHIPTV <[email protected]> wrote:

Dear Mr./Ms. Yogesh (Personal Information Removed),

We apologize for any inconvenience it may have caused.

Our records associated with e-mail (Personal Information Removed) show no transactions at all. Please let us know if you ever had an account set up with a different e-mail. If you don’t remember, please call us and let us know the 1st 6 and the last 4 digits of your credit card, or e-mail us this information, so we can locate this payment.

If you have any other questions or concerns, feel free to e-mail us back or contact our Dish World IPTV customer service line at (877) 811-4788, 9am to 10pm EST.

Sincerely
Dish World IPTV Support Team, 5M0


From: Yash [mailto:(Personal Information Removed)]
Sent: Monday, December 02, 2013 2:30 AM
To: DISHIPTV
Subject: Re: Regarding Wrong Charges

Dear Sir/Madam

I mailed you as earlier as well regarding this issue but you guys more than six month wrongly charging from my credit card. This month again you charged subscription charges while I un subscribe a long time ago, on 24th Nov 2013, the approval code from bank is 683873, you charged again this month. So kindly revert back my full money which you charged wrongly. I am enclosing screen shot of my credit card statement as well, kindly find in enclosed documents. Your dishworld application is not for my country one time i did mistake to subscribe your services in I guess in March 2013 and after that i called your customer care to un subscribe on the same day. Your person un subscribed the package but not stopped charging on my credit card.

Kindly do the needful for the same.

Thanks
Regards
Yogesh (Personal Information Removed)


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On Nov 7, 2013, at 7:07, DISHIPTV <[email protected]> wrote:


Hello Yogesh (Personal Information Removed),

We have looked into the account under the email: (Personal Information Removed) but have not found any recent charge.

Is there a possibility, that you might have used a different email address? Please let us know so that we can research further.

Apologies for the inconvenience.


Regards,

DISHWorld Customer Service
LKF


Regarding Wrong Charges
Yash [(Personal Information Removed)]

Sent: Tuesday, October 15, 2013 3:20 AM
To: DishWorld Info
Cc: [email protected]



Dear Sir/Madam

I subscribed for dishworld IPTV in April 2013 and as its not available out of Philippines so I called for disconnect my services. As per the person I talked my services was disconnected so i dont understand why you guys still charging from my credit card on 20th september you charged USD 44.99 from my credit card kindly explain why ??? while i tried to login today in Dishworld app to check may be you didnt stopped my services and its showing I am not subscribed for any channel so why these charges. Kindly do the needful for the same and refund mine USD 44.99 as details below.

DISH DIGITAL 8778114788 CO USD 44.99

Thanks
Yogesh (Personal Information Removed)
(Personal Information Removed)