Biotrim Labs
Complaint 290986 Details

Support

Seeing that you did not reply to my previous 2 e-mails as well as no communication from your side I decided to check on the internet and guess what-81 complaints in the SA as well as other parts of the world.

Please note I do not make threats but follow through on my word and will if you do not contact me or refund me start following a process where I will lay a complaint with the neccesary authorities.To me this is not a scam but theft if you do not deliver the goods on money paid.

Regards

Sent from my iPad

Begin forwarded message:

From: (Personal Information Removed)
Date: 02 December 2013 at 8:34:37 GMT-8
To: [email protected]
Subject: Fwd: Still waiting for products (#C0500-9BA21) (#C0600-9C4EE)

Hi Support

I have sent a request a few days ago and have received no reply from you.I have paid my products in full and are waiting very long now for my products.I have not received any communication from you in between only when I enquired and aparantly the product is stuck at the SA post office.

I want to know who I must contact to receive my order.If you cannot help me I suggest that you will refund me on the products in full.I also noticed that no one replied on my previous e-mail and will unfortunately not be so gracious in my response next time.If this is some sort of gimmic or fraud scam I will do everything in my power to expose this for what it is.

I regret that I have got to this stage where I need to demand some sort of action but feel obligated to do so.

You are welcome to (Personal Information Removed)

regards

(Personal Information Removed)

Sent from my iPad

Begin forwarded message:

From: (Personal Information Removed)
Date: 01 November 2013 at 10:10:03 GMT-7
To: "[email protected]" <[email protected]>
Subject: Re: Still waiting for products (#C0500-9BA21) (#C0600-9C4EE)

Dear support
I am still waiting for my products and must admit feel dissapointed in the communication from biotrimlabs especially after informing support of not receiving my packages two weeks ago.The following number does not show on trackmailMHI-165-92710095 although the other MHI-165-92610041 does.

Can you please inform me as to where the packages are and who I must contact as to find out what to do next.There is no current strike at the south african post office.

My contact number is (Personal Information Removed)

Regards

(Personal Information Removed)

Sent from my iPad

On 17 Oct 2013, at 12:28, [email protected] wrote:

Dear Customer,

Thank you for your email.

We apologize that you have not received your order. Your product was delivered into South Africa, however, due to slower than normal operations within the South African Post, we are experiencing unexpected delays. There have also been recent developments regarding a potential strike in the region which may cause additional delays. We appreciate your patience during this time.


Please be informed that we are doing our best to minimize any further delay.

Kind Regards,
Biotrim Labs Support

___________________________________________________
Your initial message :

2013/10/16 15:15:17:

(Personal Information Removed)
Dear support

The adress is correct.its (Personal Information Removed)

My cell number is (Personal Information Removed)

Thank you

Sent from my iPad

On 16 Oct 2013, at 11:17, [email protected] wrote:

Dear Customer,

Thank you for your inquiry and your interest in our products.

We regret that you have not yet received the products you ordered and we sincerely apologize for the inconvenience.

Below is the shipping address we have in your customer file:
(Personal Information Removed)

Please kindly confirm if it is correct. If it is incorrect, we will update your information and resend an order to you immediately.

Kind Regards,
Biotrim Labs Support

___________________________________________________
Your initial message :

2013/10/15 09:25:17:

(Personal Information Removed)
Dear Support

I am still waiting for my products.Would you be so kind as to help me find out why its taking so long,nobody has contacted or e-mailed me yet.

Thank you so much!

(Personal Information Removed)


Product Shipment: Nitric Max Muscle - 3 Pack
Tracking Website: www.trackmail.co.uk
Tracking Number: MHI-165-92610041
Date Shipped: 9/26/2013
Order: #2609809F83A7D32285257BF1003FA50B

Product Shipment: Pure Cambogia Ultra - 5 Pack
Tracking Website: www.trackmail.co.uk
Tracking Number: MHI-165-92710095
Date Shipped: 9/27/2013
Order: #3B2AFFAD07E40B3385257BF1003D590C

Product Shipment: Anabolic Rx24 - 3 Pack
Tracking Website: www.trackmail.co.uk
Tracking Number: MHI-165-92710095
Date Shipped: 9/27/2013
Order: #525EC5187EE1309485257BF1003D4418Sent from my iPad