Rail Europe
Complaint 290654 Details

I want as many travelers to know about the terrible service I received from RailEurope Europe, especially those planning to go abroad for a longer period of time. I ordered tickets to Italy while I was living In Germany. There was no option for electronic tickets (which is another issue in itself) so my tickets had to be delivered by mail. As their website and emails say, you cannot get on the train without your tickets. The night before my trip, I still had not received my tickets. I notified them of this the next day and they sent me a confirmation number, saying that my tickets were delivered to a completely different address (even though my address was submitted correctly). Obviously at this point, I could not go on my trip as I didn't have the tickets. I received a set of the tickets three days after my train left!!! I never received any apology from raileurope nor will they refund ANY of my money. They say I received my tickets and that is that. I even emailed them pictures of the ticket label that says when the tickets were delivered. They refuse to respond to my emails and claim this matter is closed. Not only was my trip ruined, but I was also not refunded the money!