SammyDress.com
Complaint 290277 Details

I just placed an order and now want to cancel immediately. All the reviews for this company are absolutely dreadful. I sent them a ticket but decided to phone them since I needed this resolved immediately. The number provided on the website for US customers will not get you anyone but a busy signal. I've called more than 5 times and nothing. I also decided to do a "LIVE CHAT" just to get a different Customer Service number.

Of course I had to wait ten minutes after getting this following message over 6 times - "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly." When the operator was finally ready to assist me, I got nothing but incompetence. After trying to be as pleasant as I could be, I realized that the operator 'KEVIN' is not at fault.

Although you are not supposed to go on 'Live Chat' for 'after-sales' and only 'pre-sales' questions, I went on anyway to ask for another customer service number. I was told, "dear, now it is busy time." I ain't your 'dear' WTF!

I started my 1st call at 11:30AM and it is now 12:30PM. An hour of busy signals? The last call I just made now actually rang 3 times and then went to a busy signal. What kind of circus operation is this?

The 'live chat' operator ended up taking my order number and telling me, "I will inform our colleague to cancel your order." Yet, he could not give me any kind of confirmation. No email, no operator ID #, no transaction number...NOTHING. He only told me to "contact us".

IF someone would pick up my damn call, CONTACT would surely be made. He told me to go back on the live chat again if I did not get a refund within 7 business days. I told him that was not reassuring at all. I did let him know that I'd be saving our entire conversation and making reviews on many different sites regarding sammydress.com. Meanwhile, my quest to get a live person on the phone is still in progress.