SammyDress.com
Complaint 290159 Details

I would highly advise anyone considering this website to go elsewhere.

I was in contact for over a month with this website about my order. At first a week had passed without any information or notification about my order being shipped. I then contacted the company and was told that many of my purchased items were backordered/out-of-stock. (Interesting considering, before my purchase I was not notified of this situation.) I then told them that I wished for a refund on my order, and surprise, surprise! They shipped it out the next day. Over a week passed, and I had yet to receive it. Then! It finally finds its way to my neighbor's door, for what reason I have no idea. Upon opening the package, one of my purchased sweaters was missing...even though the Order was marked complete. I then notified the company of this issue and received a reply over a week later. They were sorry about the mix-up but the item I wished for was nowhere to be found in their stock: "Do you wish for a different item?" This "ticket" was marked closed, meaning I had no way to respond to their own response. I then had to re-submit a notice on my order issue, reiterating that all I wanted was for my money to be returned. No response for a few days. I attempted to call the listed Customer Service number and was met with a dial-tone each time. Then the next day I received an email about a response to my "ticket," saying they were so sorry and wanting to know what they could do. (AS I REQUESTED! ...and refund me!) I told them this, and they said they would "get right on it." Finally my money was "refunded," but guess what! Only partially. Completely ridiculous, and I can tell you this entire process was entirely out-of-hand.

Moral of the story: Do NOT order from this website.