Ebookers
Complaint 289570 Details

Hello there, I had a big problem with ebookers last week.
I was looking for 3 tickets to bring my family to costa rica for christmas holiday. Every time I clicked on the Landing Page with a price, it took me to another Landing Page with a much higher price.
I repeated the process during 3 hours, and finally I booked the 3 tickets to the expensive price. When I received the confirmation email it was for the WRONG DESTINATION.
I called the Customer Service, that told me that they are going to proceed to a website analysis. 30 min after I received a 1-line email saying that there were no bug on the website. Called them again & they told me that the tickets were not cancelable or refundable. I escalated the issue to the Call Center based in India, they didn't care at all. After at least 5 hours calls, they finally ended up with the "solution" to change the route for only 5000€, when tickets online are at 700€ on any other websites. I lost 2653€ and I now have to book 3 other tickets. I truly don't recommend this website to anyone, and I will make sure to spread the word on ALL the review websites, ALL my friends, colleagues, and other travelers on the web.