Parcel Force
Complaint 280532 Details

one of parcelforce drivers attempted "delivery " yesterday at 7.40 am yesterday. I was at home and having breakfast at that time. Despite the telephonist insisting at 10am that the driver had both rung the doorbell and knocked, I heard nothing. The card had no tracking number and the parcel was delivered to the "local" post office. I called the depot and was assured the parcel would be delivered today. So far, there is no sign of it and the telephone operator says I should instead allow a "3 day" turnaround. This is utterly absurd. Firstly, I doubt there was a real delivery (and the card was stuffed in my letterbox with no real attempt being made, and secondly, the telephone staff all have different answers (one placing me on hold and transferring me back to the switchboard.) This is not the way to do business and not a reliable service.

Let me add that I checked my doorbell and that my partner was also awake and breakfasting at the alleged delivery time. It is certainly possible that we were both "unable to hear" the doorbell, or that the doorbell failed, but the card was slid stealthily into the letterbox, remaining poised in the door until about 9.45 (so we never had a chance of hearing the letterbox either!) Today, I gather a delivery is due next door, but I am told by the depot that they cannot guarantee my parcel will accompany this delivery as it may still be in the Post office!!! Madness!!!

More than that, the card allows there options and this is not the first time the third option (delivery to post office) is routinely selected by the driver (instead of option 1: redelivery the next day) or option 2: (Left at ....), both of which are preferable. I smell a rat and a ruse on the part of parcelforce. If I make a huge fuss I stand the chance of having future parcels vandalised. If I say nothing, I encourage this sort of cheating and shoddy service.