MoneyBookers - Skrill
Complaint 275276 Details

My all email and online accounts was hacked on my computer and somebody use it virtually or don't know how, but he use it on his way and send money to his account from my MB account? after that transaction I received an email which I read after 2 - 3 hours that 200$ transaction has been done from your account if you are not authorized for the transaction write on MB security email. I write that email on the same time and trying to search its solution on the MB site where I have seen if urgent call us! I make a call to representatives and tell them the whole story. After that they send me an email to provide some documents which was filled on the same day 15 - Sep - 2013. After follow up with emails and telephone calls, I just received an email from them that

"Having carefully examined the circumstances surrounding the event, we would like to inform you that we are declining your claim and would not be able to arrange a refund for the payment in question.


We must advise that your Skrill account will be terminated as we have found reasonable grounds to discontinue our business relationship. Please withdraw your outstanding balance to a bank account in your name. As soon as your current balance is withdrawn, your account will be terminated automatically. Please note that our decision is final and is not a subject of further negotiations."

What kind of company it is? if someone register his illegal transaction then his account must be closed! What the hell is that. I am really fade-up with that, before that transaction I was happy by using there services but this thing make me worried.