ClickSure
Complaint 274304 Details

So I bought the Cash Machines product from somebody using Click Sure as their processor. I tried to buy the upsell on the product, but the page had issues (actually really lucky for me). I couldn't find the transaction details in my email, but eventually found them in the spam folder - bad sign #2. Got the emails welcome from Empire Networks with sign on credentials, but the non embedded link didn't work right, for me it took me to a list of folders on their website -bad sign #3. After digging through there many offers, I hit on the right directory, CM and found my way into the cash machines info. I did what I always do, checked out all the links and then ran a video in the cash machines portion and what do I get? Another video telling me I've really need to buy another piece of software that will make my life so much better??? Really?? Are you kidding me? I said heck no, I'm not doing any of this and went through tech support to request a refund. Bad sign #4
I'd already gone through their tech support and after several emails they finally sent me the correct link (that I had already found without their help) to get me to the log on page. Below is my interaction with them on this refund:

You 12-Sep-2013 (Thu) 07:42
I'm not impressed, thanks for the fun.

Cash Machines 2.0 12-Sep-2013 (Thu) 07:57
Hi (Personal Information Removed),
How can we help you?
Ally

You 13-Sep-2013 (Fri) 04:54
Please process the refund.

Cash Machines 2.0 13-Sep-2013 (Fri) 08:01
Hi (Personal Information Removed),
Would you like to give us a better idea why you don't like to continue? In this way, we will know directly if we need to improve our site to serve you better.
Let me know what I can do to help.
Ally

You 14-Sep-2013 (Sat) 05:20
This is not a fit for me. When I got the welcome email the link sent didn't work correctly. I surfed around on the site until I found the right directory. Once inside the sytem, I was then told I had to buy more tools. So, no, this product is not a fit for me, so just process the refund and stop dicking around, okay? That's fair isn't it? After all there is a money back guaruntee, so authorise the refund and get it done.

Cash Machines 2.0 14-Sep-2013 (Sat) 12:14
Hi (Personal Information Removed),
In a business-minded point of view, you need to invest to earn and invest more to earn more. Keep in mind that the upgrades will speed you up in the money-making business because you'll gain from its commission from time to time. Let's finish what we have started and later you will thank Aaron for sharing this amazing opportunity with you.
Hazel

You 14-Sep-2013 (Sat) 20:57
Look, when I looked this product is said money back guruntee, not lets (Inappropriate Content Removed) with you until you give up on ever seeing a refund - so just give me back my monbey - stop (Inappropriate Content Removed)(G me around and priocess the return!!!!!!!

THIS ONGOING INTERACTION HAS TURNED ME FROM A HAPPY GO BUY IT CUTOMER OF YOURS INTO A NEVER EVER BUY OR TRANSACT ANY BUSINESS WITH CLICKSURE OR ANY PRODUCT HOSTED WITH YOU EVER AGAIN!!!!!

I can't believer this is your goal - you don't want people like me to start screaming to the world how bad your customer service is. The amount of screwing around isn't even worth the $49 bucks, but I still want the refund so just do it.

Cash Machines 2.0 14-Sep-2013 (Sat) 20:59
Hi (Personal Information Removed),
I apologize for any inconvenience.
I will process now your refund. It will take 7-10 business days for you to receive the refund.We appreciate you trying our products and your money will be refunded in full.
Thanks,
Bon

So, here it is folks, I get my refund - we'll see if if really comes through, but it seems that perseverance and yelling at them works after a while. I'll try to keep you informed, through here if possible as to whether or not I get the refund.