Flight Deal Agency
Complaint 270478 Details

rom: Flight Deal Agency <[email protected]>
To: (Personal Information Removed) (Personal Information Removed)
Sent: Saturday, July 27, 2013 4:25 PM
Subject: Re: MY e Ticket order no #81914 for (Personal Information Removed) with ref no: 129

Dear Valued Customer,

Our booking department has carefully reviewed information you have provided. They confirm that your ticket was cancelled by the airline due to an internal communication error between our company and the carrier.

Our company understands that this error has caused you enormous inconvenience and we are willing to issue you full refund for your tickets immediately. Additionally, we are offering you a 50% discount from your next order with us, should you ever decide to make a purchase from our company.

Please reply to this email with your bank account information, so that we may instruct our Accounting department to issue you a full refund for your purchase.

Please accept our sincere apologies.


On 27 July 2013 15:06, (Personal Information Removed) (Personal Information Removed) wrote:

Dear Sir,

Kindly comfirm my ticket for above subject.

With thanks and regards,

Yours Faithfully,

(Personal Information Removed)

From: Flight Deal Agency <[email protected]>
To: (Personal Information Removed) (Personal Information Removed)
Sent: Thursday, July 25, 2013 4:12 PM
Subject: Re: MY e Ticket order no #81914 for (Personal Information Removed)

Dear Valued Customer,

We are sorry you are experiencing problems with your air tickets order.

I have forwarded your email to our booking department, they will review your request within the next 4 hours and I will contact you with an update on your situation shortly.

Please write down your request number: 129

Please use this number every time you contact us about this issue in the future.

Thank you!



On 25 July 2013 14:07, (Personal Information Removed) (Personal Information Removed) wrote:

Dear Sir,

Kindly confirm above subject so that i can print out my tickets. You can print out above attachment to help you confirm my payment. It more than 48 hours now.

With thanks,
(Personal Information Removed)




--
Best regards,
Andrew Spradley
Sales Manager
Flight Deal Agency

+44 020 3287 4546 (London, UK)
+372 618 8147 (Vilnius, Lithuania)
[email protected]






--
Best regards,
Andrew Spradley
Sales Manager
Flight Deal Agency

+44 020 3287 4546 (London, UK)
+372 618 8147 (Vilnius, Lithuania)
[email protected]






--
Best regards,
Andrew Spradley
Sales Manager
Flight Deal Agency

+44 020 3287 4546 (London, UK)
+372 618 8147 (Vilnius, Lithuania)
[email protected]






--
Best regards,
Andrew Spradley
Sales Manager
Flight Deal Agency

+44 020 3287 4546 (London, UK)
+372 618 8147 (Vilnius, Lithuania)
[email protected]