Y-Axis
Complaint 269574 Details
- Date Occurred: 12/21/2014
- Reported Damages: $40,000.00
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
Hi,
Y-Axis had claimed that they are the best in overseas placements in various countries. So, i had gone for a meeting with their counsellor who assured me that i would get good response based on my cv. hence, i decided to go ahead and paid 40 grands for 3 months of marketing in CANADA. They had mentioned that they would market my CV to the entire country and also write my resume.
The resume writing was all done my by self with hardly any inputs from the consultant. Then started the marketing process, in the whole marketing process for 3 months i did not receive a single response from any employers in canada. They handed me the mail id details at the end of the marketing process. After receiving the mail details i came to know that one of the employer had expressed interest in my profile and had asked to "respond", but the consultant failed to reply back. I was in touch with the y-axis consultant on a regular basis. And they have failed in everything that they claimed to be or committed.
Kindly help me to take this case fwd as i want my money back, i feel i am cheated.
- monish SBID #27205c293c
- Posted 08/25/2013
Comments
- ClientRelationship SBID #09b9a6ab32
- Posted 05/13/2014
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Dear Monish,
As per our records, we found you were a registered client of Y-Axis and as per service level agreement we have delivered our services.
Upon completion of resume marketing services, we have closed your account which was registered with us. It is truly unfortunate that you are not satisfied with the service which was rendered by Y-Axis. In the same context, I would like to reiterate that our resume marketing service is not similar as Placement Abroad assurance. During resume marketing our Consultant would forward your resume to essential employer database (for the selected country) and also apply to open jobs (online) which would be posted by employers on popular job portals.
Y-Axis do not provide any commitment on certain number of leads or assured interview calls. Resume marketing response is totally at the discretion of employers and available requirement during that point of time.
However, considering that there was no prospective response after the completion of resume marketing and based on your request we offered you maximum refund for the service fee paid toward resume marketing services, though as per agreement you are not entitled for any refund. Along with refund we have also offered you complimentary service by extending your resume marketing period for another 2 weeks.
Hence, as per our mutual understanding we tried to resolve your concern with an amicable solution.
Hope the solution provided to you address your concern and our association ends with a positive note.
Regards
Shantanu Mitra
Client Relationship Manager
Y-Axis National Processing Center
Phone: +91-40-39555690 Direct Extn: 644
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- ClientRelationship SBID #09b9a6ab32
- Posted 09/05/2014
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Dear Readers,
This is an official reply from Y-Axis.
We take pride in stating that Y-Axis has become one of largest and fastest immigration consulting companies in the world and India's No. 1 Overseas Career Consultant only because of our service and success of 1000s of cases.
Since being established in 15 years ago in 1999 we have grown to over 20 company owned offices in India and abroad with 600 employees who love their job.
Y-Axis offers career counseling, advice & processing for those who want to work, study, visit, migrate or invest overseas.
Due to our high volume of inquiries and cases, it is natural that we will have some unsatisfied customers. When you deal with 10 customers, 1 will be unhappy, of 100 customers 10 will be unhappy and so on. And Y-Axis deals with 1000s of customers. The business of visa documentation is complex and there may be hiccups during the process. Y-Axis tries its very best to resolve any issues faced during the process. This is why 50% of our business comes from referrals and word of mouth only.
On the other hand, there are a few clients who sign up with Y-Axis and wish to withdraw during the process - due to their own personal reasons. And they expect a refund even after full or partial service is provided. Y-Axis does not entertain these requests.
There are also customers who get rejected and do not succeed after the process. They too expect a refund and this is rejected by Y-Axis. Y-Axis does not guarantee or promise a visa or a job. Our deliverable are very clear.
Most complaints about Y-Axis are written by the above type of customers only. Y-Axis signs a legal agreement with the customer before taking him/her on. The terms of the agreement are very clear and mentioned in black and white. Y-Axis invests in research, development, technology and other factors to enhance our process. There is a cost to all of this and it is not free. -
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- ClientRelationship SBID #09b9a6ab32
- Posted 09/05/2014
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So, in cases of the above, Y-Axis refuses a refund and the customer goes online to post it.
Smaller competing firms who cannot compete with Y-Axis on any other basis get their employees to post false complaints in an attempt to tarnish Y-Axis' reputation. Employees who are terminated from Y-Axis due to fixing documents or indulging in fraud also post false reviews because they have been let go off immediately.
We are REAL company with real people, processes, systems and also real problems. We do not pay online portals to take off bad reviews. Neither do we pay for SEO services to ensure that bad reviews do not come up on sites like this or do not come up in search engines. So, you will see bad reviews about us. Do not get carried away by lies and exaggeration. We request you to email us. If your problem is genuine and your request is reasonable, we will do our best to resolve it. We pride ourselves on being a customer centric company. And we want you to go back happy & send us referrals. So, do contact us in case of a genuine issue.
Y-Axis is the best in the business. Our success speaks volumes about our business. Clients are loyal and referrals are many. We thrive on being a clean company whose has been entrusted with the job of helping people get a career path and a better life. We advise that you go to our website www.y-axis.com or visit one of our offices to see true success stories.
Please realize when you get Y-Axis on your side, you get the best career consultant on your side. What you need to consider is our experienced staff many of whom have been with us for 10-15 years, a comprehensive solution that studies all aspects of our profile and your spouse - no other company in the world understand overseas careers like we do as on a daily basis we have the pulse of the immigration and visas world; transparency in the transaction as we have a clear black and white agreement. -
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- ClientRelationship SBID #09b9a6ab32
- Posted 09/05/2014
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Our prices are fixed and don't change based on individual bargaining skills. Our valuable counseling is free. We don't take up a case if there is a no chance of success. Did you know that our own Sales Consultants can't take up a case until they get a positive evaluation from the Evaluation Consultant who operate independently without bias?
Don't let your dreams get waylaid by false propaganda, sales talk and petty discounts.
Choose to go with the consultant who created 1000s of success stories.
Our office details are available at www.y-axis.com. You may also email [email protected]
Thanks & Regards,
Client Relationship Officer
Y-Axis Overseas Careers -
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Company Statistics
- Complaint Against Y-Axis Consultancy, Hyderabad, India
- Complaints Filed: 6
- Reported Damages: $105,952.00
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