Executive Tour and Travel Services
Complaint 268523 Details

Confirmation # 63201802

My girlfriend & I just completed, what we thought, was going to be a nice 5 day / 4 night vacation at a Lake Tahoe resort. What a surprise we got once we arrived.

Here’s my story which, if not compensated, will be posted on every available web site.

On 3/24/13 I received a ‘Your Choice Getaway, Platinum Vacation of a Lifetime’ from a local car dealership. I chose a 3 day / 2 night getaway to Lake Tahoe & chose to purchase 2 extra nights at a charge of 99.00 per night + tax thinking it would be a nice resort. What a mistake....and disappointment.

I sent in my 50.00 refundable deposit. Then I booked my reservation through ETTSI and received a payment request for 271.48 (12.12 tax per night + 99.00 each addl night + 25.00 processing fee). After getting my date request confirmed I booked my non-refundable airfare. I was then told we would get our check-in documents about 2 weeks prior to departure. I kept checking & got no check-in documents until the last day ETTSI was open before we departed. I finally got the check-in documents on 7/3 (ETTSI was closed from 7/4 thru 7/7) & we were leaving the morning of 7/8. I opened the attached document & was shocked to see the ‘Days Inn’. It was too late to complain so we took the trip.

Once arrived at the Days Inn we were told we got booked into a small queen bed room that sold for 59.00 + 8.90 tax for a 4 day total of 271.60. After asking for a king I wound up paying an addl 44.00. What happened to the resort & 2 nights free? My girlfriend & I were shocked. The pool was a small hole in the ground with water. The Jacuzzi fit about 3-4 adults. The room had a shower where my girlfriend could barely turn around (she’s not a big lady). The shower was for someone no taller than 5’9”. I had to squat down just to take a shower. Then on top of all that we found not 1, not 2, but 3 spiders crawling around the room during the 4 days. One spider was even crawling in the bed.

Despite being totally ripped off we did enjoy our time at Lake Tahoe.

Right now I’ve found enough web complaints about ETTSI that I could start a book. If something is not done I promise I will do everything in my power to cause as many problems for ETTSI as I can.

What does ETTSI have to say for themselves?

I will anxiously await your reply....