AJ Richies
Complaint 267340 Details

"Well, kind of wishing I would have read these reviews before I purchased my camera. $2,200 is a lot of money to have no confirmation if your order is even on its way. For the most part, when I'm actually on the phone with someone, they are very friendly and helpful, but I have been lied to multiple times. The assistant manager (Jeff) that I just talked to today said that I should get my tracking number by today and that I should have my camera by Thursday of next week and if I don't then I can get a full refund. He even said he would throw in an extra 5 hr battery because of my wait. (We'll see if that happens) I am really hoping it comes by Thursday, even though I ordered it specifically so that it would come by tomorrow. The salesman that I talked to at first (who was very nice) told me that it would definitely be here by the end of this week. Well it hasn't come :/ So I guess I won't be able to shoot tomorrows wedding with it :/ I did get a great deal on the camera, so if it comes by Thursday, then I will change my rating, but as of right now, I can't say that I would ever recommend this place to anyone. If they would just tell you the truth, or not make you wait at least 10 minutes on hold every time you call, this could be a pretty good business. But as of right now I am not impressed!

Also, these wonderful reviews are pretty funny. There has to be someone specifically hired from AJ richies that sits at his desk all day writing these. ;) That would be a pretty easy job though! :)

to be continued......

Update:

It is now Thursday, August 15th and the camera has still not come. I talked to a man on Friday who said that he was sure a tracking number would get to me by the end of last week and that the camera should be here by the beginning of this week.... wellllll, big shocker, neither the tracking number, nor the camera came. Just talked to a guy on the phone a couple minutes ago and he said, "mam it says it was shipped." Yes, sir, I realize that you have said it has shipped. So has 4 other people that I have talked to and some 2 weeks ago. Last I knew it doesn't take 2 and a half weeks for a camera to enter from Japan to the United States. And even if it did, I have NEVER worked with a company who has had no idea a tracking number for this long. This is pretty much crazy stuff! I have been lied to more times than I can count by these people. If they literally just don't know or don't have an answer, at least say that they aren't sure. Don't promise someone something and then never deliver. Also I have had multiple people on here say that only "negative people" review on these sites. Well, probably because people only have negative experiences with you guys. Please please do not buy from this company!!! I am going to try to start the process of calling my bank and getting something reported.

Also, check out this link! http://photographylife.com/ajrichard-beware-buying-camera-from-unauthorized-sellers

Good report with even a voice recording of a convo with a guy.

Check it out!