webroot software and netwebsale.com
Complaint 26711 Details
- Date Occurred: 09/21/2013
- Reported Damages: $29.95
- !
The complaint is against an online dating profile
The complaint is a listing fraud posted on public forums or sites against an anonymous entity
The complaint is mobile text spam or smishing related against an anonymous entity
The company or person contact no longer exists
International boundaries
they automatically debited us for an alleged software virus protection package but our computer has been telling us for over a month that our virus protection has run out. All they did was charge us the money from when we gave them our debit card a year ago.
- starrgal SBID #65be3d6012
- Posted 10/14/2013
Comments
- GregD-Webroot SBID #27d0cdc2e7
- Posted 10/19/2014
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Hi stargal,
This is Greg Davis from the Webroot Team. Sorry to hear you had a frustrating experience with Webroot's auto-renewal. While Webroot can only refund purchases for up to 70 days from the original purchase date, I would like to explain our auto-renewal policy so you know how it works and it helps other customers not get confused either. One of our Webroot Community Forum moderators recently posted a Knowledge Base article regarding our auto-renewal policy that outlines very clearly how it works as well as how to opt out of it. You can read the article by visiting our Community Website. Here is the link: http://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-stop-automatic-renewal-for-Webroot-subscriptions/ta-p/13280
Let me know if you have any other questions! I'm more than happy to help out!
Regards,
Greg Davis
Webroot -
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Company Statistics
- Complaint Against NetWebSale.com
- Complaints Filed: 40
- Reported Damages: $2,074.45
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