NWGolds.com/
Complaint 264526 Details

I purchased Neverwinter gold $1,000,000 (in game) Astral Diamonds from this site and they never delivered it.
I did order 2 million which they delivered after many many weeks of chasing them up.
They kept giving me future dates but to this day it has been over 2 months now. On their site they advertised themselves as fast delivery if not then you will get a full refund. I have asked for a FULL refund many times in customer service LIVE chat with multiple representatives.
I have emailed them I have spoken to them on SKYPE.
I have asked to speak to their manager and they have not been passing my message to him either that OR he ignores it.

They are seriously not worth the time and effort.
They are a SCAM/FRAUDULENT site now because they still have not paid me back when I requested it OR delivered me the in game astral diamonds.

Here are transcripts of LIVE chat.

Hi,

Is this the manager Wulong Wang?

I would like to get a FULL refund




This email sent 3/6 - no response.

Hi,

The 1million item is on my other toon.
I had it up for a TOTAL of 5 days after that time it expires!

my other toon name is: **** ****@******
potion of weak healing on AH for 1,060,000 Mil

I wanted the 3 mil split between 2 toons.

I have already explained this to you multiple times.
And it was confirmed multiple times when I spoke to your LIVE CHAT customer service representatives.
You need to have better communication between your customer service reps and gold suppliers and yourself and the customer.

I also wanted the NET INCOME to be 2MILLION *AFTER* tax that is *AFTER* the 6% was taken off I would still have 2 million. But it ended up being 1,908,000 you owe me 92000 AD's!!!

I can show you a copy of the chat transcript.

Your English is appalling.
Your service is extremely bad.
You advertised yourself as 'FAST DELIVERY' I have used gold sites like yours before and the latest they ever deliver is within 48 hours if they don't they either give me a BONUS or a FULL REFUND.

I will not be using your service again.


This email sent on 11/6 - no response

Hi Tom,

Who is the Manager?
And who is the complaints department?

This is transcript of chat below:

You 06-05 22:43:18

hi
lucy 06-05 22:43:58

how may i help you ?
You 06-05 22:44:03

it has been over 1 week how long does it take u to gather 1mil AD"S ffs
lucy 06-05 22:44:43

when we have it we will let u know
lucy 06-05 22:44:48

we will buy ur item then
You 06-05 22:44:52

**** ****@****** pls check for me. my item is waiting to be bought - YOU HAVE TAKEN WAY TOO LONG ALREADY!!!
You 06-05 22:50:58

why does it take you forever to respond to my questions???
lucy 06-05 22:51:40

i did
lucy 06-05 22:51:47

i said when we have we will buy
You 06-05 22:52:29

I received an email from Tom Green, if that is your manager that he did not see my item for 1 mil on AH yet it is clearly up there
lucy 06-05 22:52:48

let me check
lucy 06-05 22:59:07

please go to the auction house and sell a "Potion of Minor Healing" for 1M,after you done,tell me what item you are selling,and you should pay 6% tax in auction,we just paid 6% tax, we can't pay the full tax,then we will buy ur item soon !
You 06-05 23:00:23

my toon name is: **** ****@****** I have already placed an item 'potion of weak healing' for 1,060,000 Mil 6% (its been up for the past 4 days already)
lucy 06-05 23:05:41

ok
lucy 06-05 23:05:43

we will buy asap
You 06-05 23:08:05

ok ty
You 06-05 23:08:15

whos is your manager?
lucy 06-05 23:08:21

np
lucy 06-05 23:08:49

idk his name
You 06-05 23:09:56

ROFLLMAO you people are ridiculous
You 06-05 23:10:19

what is your complaints department?
lucy 06-05 23:10:43

idk neither
You 06-05 23:11:11

how can you not know - YOU WORK FOR THEM!!!!!! LOL
lucy 06-05 23:11:42

i just charge for this department
lucy 06-05 23:11:49

costomer service

I spoke to May as well, the customer service reps either wait a long time before responding or sometimes do not respond at all.


Email sent on 11/6 - again no repsonse.
Hi,

I still have not got my 1MIL AD's yet.

Toon name: **** ****@******
Server: ******
Item: Potion of Weak Healing = 1,060,000

IF I DO NOT GET IT BY THE END OF TODAY I DEMAND A FULL REFUND PLUS I WILL TAKE LEGAL ACTION AGAINST YOU AND YOUR WEBSITE FOR FALSE ADVERTISING!!!!

Regards,

**** ****@******



Welcome ! If you have any questions or suggestions about our products and services, please feel free to tell us anytime!
Our operators will help your through the live chat or email.
Please choose the department or service item to get live help.
Golds dept.(Online) Powerleveling dept.(Online)
Sell to us Dept.(Online) Suggest and Complaint Dept.(Online)
If the operators are all busy and you can't get response for a long time, you can contact us by phone or email.
Phone number:001-201-467-4306
E_mail:[email protected]

May i help u ? 06-13 18:32:33
welcome ,any help ?
May i help u ? 06-13 18:32:33
hi , may i help u ?
You 06-13 18:32:39
Hi I would like to get a REFUND please
May i help u ? 06-13 18:33:33
i am sorry friend, we cant refund you now only manager know the password of the account, so you may need to wait for him ,when he is here we will ask him to look into your case within 24 hours and refund you as soon as possible
You 06-13 18:34:01
who is the manager and what is his email address?
May i help u ? 06-13 18:34:41
wulong wang is the manager and his email is [email protected]
You 06-13 18:34:57
ok ty



Welcome ! If you have any questions or suggestions about our products and services, please feel free to tell us anytime!
Our operators will help your through the live chat or email.
Please choose the department or service item to get live help.
Golds dept.(Online) Powerleveling dept.(Online)
Sell to us Dept.(Online) Suggest and Complaint Dept.(Online)
If the operators are all busy and you can't get response for a long time, you can contact us by phone or email.
Phone number:001-201-467-4306
E_mail:[email protected]

lucy 06-09 19:10:08
how may i help you ?
You 06-09 19:10:12
Hi
lucy 06-09 19:10:22
hi
You 06-09 19:10:23
Why have you still not bought my item on AH?
lucy 06-09 19:10:53
my supplier is farming AD now
lucy 06-09 19:11:00
and he donto have enough AD
lucy 06-09 19:11:02
:(
You 06-09 19:11:10
how many AD's does he have currently?
lucy 06-09 19:11:14
as we have a lot buyer
lucy 06-09 19:11:23
so we need to trade one by one
lucy 06-09 19:11:33
he is farming now
lucy 06-09 19:11:47
and 1 hour can ger 1m AD
lucy 06-09 19:11:56
so plz hold on
lucy 06-09 19:11:56
:)
lucy 06-09 19:12:06
once the supplier bought it
You 06-09 19:12:09
ok thats a better response than last time at least
lucy 06-09 19:12:13
he will told me
lucy 06-09 19:12:18
so no worries
lucy 06-09 19:12:27

You 06-09 19:12:55
ok so if 1 hr still not there what happens next?
You 06-09 19:13:30
You need to hire more AD farmers as you have a lot of business you should be able to afford to do so
lucy 06-09 19:13:30
we need to hire more supplier
lucy 06-09 19:13:42
and more people more better
You 06-09 19:13:42
yep what I said ok :)
lucy 06-09 19:13:47
but i am not the boss
You 06-09 19:14:46
I think I should be compensated for slow delivery and have a BONUS or discount for next time, otherwise I am definitely not coming back
lucy 06-09 19:15:08
iwill ask my supplier
lucy 06-09 19:15:11
try my best
You 06-09 19:16:13
ok ty
You 06-09 19:21:22
Yet you always have GOLD SPAMMERS advertising your website in ZONE chat within the game! You can afford to have so many of them you should also be able to afford to hire more suppliers.
lucy 06-09 19:21:44
sorry for these troubles
lucy 06-09 19:21:49
and it is just the ads
You 06-09 19:24:01
if you already have so many people buying you can cut down on advertising within the game
You 06-09 19:24:15
and hire more suppliers
lucy 06-09 19:24:28
yesye
lucy 06-09 19:24:31
ys
You 06-09 22:13:41
its now been another 4.5 hrs and he hasnt bought it yet
lucy 06-09 22:15:21
we will buy asap maybe in 12 hours
You 06-09 22:20:43
u said 1 hr before how come now its another 12hrs?!


I can also POST a screenshot.