My Fast PC
Complaint 263738 Details

An elderly friend was trying to login to her yahoo email and said her PC locked up from a popup apparently for My Fast PC. She clicked connect - thinking she was going to get to yahoo, entered her name and phone (thinking she was connecting to someone in yahoo support). Someone called back before she knew it dialed into her computer and told her she had tons of malware, etc. She told them to go ahead and remove it because she was locked out. She was told of a charge and she did agree to it but when she told me about it I was outraged...called the company trying to get a refund. This is an 80+ year old nun they duped. I do computer support for her regularly. She may have had malware but didn't require these services at all. She was duped by the deceptive advertising popup. The company refused to acknowledge that they should have any responsibility for that. I'm sure they did clean her PC but they also should take responsibility for deceiving non-tech saavy people in the first place. What they are doing is as bad as a full browser hijack. Terrible terrible. They are arrogant; it is shameful.

This company is praying on the likes of people such as this friend and the last person's poor 70 year old mother. I too think it is "disgusting and dishonest. They might be a legitimate company BUT they are tricking clients to spending the money with those POP up warnings that make non tech savy people call in." They also basically stole $200 from my friend.