Prepaid Bank Card Services (Visa)
Complaint 255067 Details

My daughter was given a Visa prepaid card for $50.00 for her birthday in Nov 2012. We tried to use the card but it didn't go through, the card was decline for insufficient fund. I contact the 18775290695 to log my complaint in December 2012. They took my information and told me they were going to investigate and get back to me. I received a letter that stated that they have completed the investigation and that they will send me a new $50 replacement card to me. I have been contacting them since January 16th 2013 to get my replacement card but in no vain. The first time I had called, I was told that it will take 8 weeks, I called them back after 3 months they told me to wait another 3 weeks that they will order for it. Since then, I had called on 5/12/13, spoke to Natasha at 10.30 am Pacific Time who is very rude, called again on 5/28/13 at 11.30 am spoke to Latasha who is extremely rude also. Called again spoke to Jasmine who told me the card will take another 8 business day. Then I called again on 6/6/13 at 11.20 a.m Pacific Time, spoke to Veronica who told me that she spoke to the supervisor and that the card will be mailed to me in 3 business day.
Here I am on 6/30/13 and I still haven't receive any replacement card.
All I want is my replacement card.
Below is my info.
Prepaid Visa Card # (Personal Information Removed)
Their Tel. 1877-715-2299 & 414-341-7608
Juliana Balogun
(Personal Information Removed)

Thanks